RFP Training Lead

The Cigna Group; United States; Remote; USD 69,000 - 116,000; Full time

Job summary

A leading company is seeking an RFP Training Lead to enhance knowledge and foster growth within the U.S. Employer Project Management Team. This role involves developing training materials, mentoring staff, and ensuring continuous learning on Cigna’s products and processes. Ideal candidates will have experience in sales processes, particularly RFPs, and possess strong analytical and project management skills.

Benefits

Health coverage

401(k) with company match

Life insurance

Tuition reimbursement

Paid time off

Holidays

Qualifications

• Experienced in sales processes, especially RFPs.
• Skilled in project management and training design.
• Analytical, critical thinking, and problem-solving skills.

Responsibilities

• Develop and deliver training materials for RFP staff.
• Mentor new hires through live case work.
• Provide coaching and manage performance during training.

Skills

Analytical Thinking

Strategic Planning

Decision Making

Talent Development

Resourcefulness

Initiative

Business Acumen

Time Management

Autonomy

Adaptability

Learning Agility

Education

Bachelor’s degree preferred

Job description

The job profile for this position is Technical Training Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees and strive to help our associates grow professionally before recruiting new talent. If the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

ROLE TITLE: RFP TRAINING LEAD

ROLE SUMMARY

The RFP Training Lead within the U.S. Employer Project Management Team plays a crucial role in fostering growth and enhancing knowledge across all RFP-focused roles. This individual should have experience in sales processes, preferably in RFP, and possess a deep understanding of Cigna’s business, buyer groups, and products. The role involves educating and mentoring both new hires and experienced RFP staff.

Key responsibilities include developing and delivering comprehensive RFP training materials related to Cigna’s products, departmental processes, tools, and strategies. The RFP Training Lead ensures continuous staff learning by creating and delivering training on new programs and processes, addressing knowledge gaps.

EDUCATING AND MENTORING RFP STAFF

• Develop and deliver training materials for new hires and existing staff within US Commercial RFP Strategy & Operations.
• Stay current with Cigna products and services, collaborating with other functions to update training materials, ensuring they reflect current offerings and improvements based on feedback. Tailor training curricula to meet the needs of each class for engagement and comprehension.
• Provide coaching and manage the performance of new hires during training to ensure learning goals are met, communicating feedback to management, including individual and aggregate learning status and additional training needs.
• Mentor new hires through live case work, providing feedback to help them achieve milestones. Review case work before release to ensure accuracy and adherence to SOPs.
• Use trend results to suggest continuous improvement opportunities through coaching and mentoring.
• Guide the growth of experienced RFP staff’s critical thinking, writing, and proposal management skills when handling complex proposals.

LEADING IMPROVEMENTS & DRIVING POSITIVE CHANGE

• Provide input to improve training programs to maximize their value and results.
• Maintain product knowledge to ensure training content includes updates on product enhancements and process improvements. Collaborate with other functions to address training gaps or trends.
• Support and educate front-line employees on workflows, processes, and tools for proposals and new products.
• Stay informed about RFP trends and maintain proficiency in various RFP roles, including leading live RFP work.
• Support training initiatives and improvement projects within the team.
• Recommend solutions for process and training improvements, participating in testing, tracking, and implementation.
• Maintain a customer-focused approach by treating proposals as selling documents and incorporating this into training materials.

QUALIFICATIONS

You may be a suitable candidate if you are:

• Experienced in sales processes, especially RFPs, and skilled in project management.
• Knowledgeable about Cigna’s business, products, services, processes, and tools.
• Possess analytical, critical thinking, and problem-solving skills.
• Have some experience in training design and delivery.
• Capable of prioritizing and managing multiple tasks in a fast-paced environment.
• Resourceful and able to navigate the organization effectively.
• Self-driven, proactive, and able to work independently with minimal support.
• Open to stepping out of your comfort zone and working on new areas.
• A quick learner.
• Willing to support improvement projects as needed.
• Willing to travel approximately 10%.
• Bachelor’s degree preferred but not required.

COMPETENCIES

• Analytical Thinking
• Strategic Planning
• Decision Making
• Talent Development
• Resourcefulness
• Initiative
• Business Acumen
• Time Management
• Autonomy
• Adaptability
• Learning Agility

If working remotely, ensure internet connectivity via cable broadband or fiber with speeds of at least 10Mbps download and 5Mbps upload.

We anticipate offering an annual salary between $69,500 and $115,900, depending on experience and location. The role may also be eligible for an annual bonus.

Our benefits include health coverage, 401(k) with company match, life insurance, tuition reimbursement, paid time off, and holidays. For more details, visit Life at Cigna.

Qualified applicants will be considered regardless of race, color, age, disability, sex, pregnancy, medical conditions, sexual orientation, gender identity, veteran status, religion, national origin, marital status, genetic information, or citizenship.

Please meet our posting guidelines to be eligible. Details are available at the provided link. Qualified applicants with criminal histories will be considered in accordance with applicable laws.