Rewards & Loyalty Product Lead: Cross-Functional Delivery

JP Morgan Chase; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

JP Morgan Chase in New York is seeking a Senior Product Associate for Rewards and Loyalty. You will lead cross-functional delivery from requirements through implementation, translating business needs into clear delivery plans and supporting agile execution.

You will identify opportunities, solve complex problems, and align stakeholders around customer and business needs. You will communicate progress, risks, recommendations, and decisions to leadership.

Qualifications

• 3 years of product management or closely related experience.
• Experience delivering cross-functional initiatives in fast-paced environments.
• Ability to work through ambiguity, prioritize competing needs, and communicate decisions and trade-offs to varied audiences.
• Experience solving complex problems and driving initiatives to completion.
• Experience partnering across a matrixed organization to drive alignment and outcomes.
• Ability to independently identify issues, recommend solutions, and drive work to completion.
• Written and verbal communication skills, including presenting status, risks, recommendations, and decisions to cross-functional stakeholders.
• Experience with agile product development practices.
• Experience using common productivity and collaboration tools (for example, presentation and spreadsheet software, work tracking tools, and documentation tools).
• Bachelor’s degree

Responsibilities

• Develop subject matter expertise in the rewards and loyalty user experience and assigned product area
• Partner with business and technology stakeholders to analyze processes and define business and operational requirements
• Coordinate solution delivery and implementation across the product development lifecycle
• Identify opportunities, risks, and process improvements and provide recommendations to improve customer experience and delivery outcomes
• Drive clarity through ambiguity by coordinating stakeholders and supporting timely decision-making
• Support agile delivery by ensuring epics and stories are clearly defined with specific acceptance criteria and by helping remove blockers
• Maintain key delivery artifacts, including plans, metrics, risks/issues, and decision logs
• Coordinate user testing, including planning, execution, and documentation of outcomes
• Communicate project needs, progress, risks, business challenges, and recommendations across stakeholder forums, including senior leadership

Skills

Product management

Cross-functional

Ambiguity handling

Problem solving

Stakeholder alignment

Issue identification

Communication

Agile

Productivity tools

Education

Bachelor's degree

Job description

JP Morgan Chase in New York is seeking a Senior Product Associate for Rewards and Loyalty. You will lead cross-functional delivery from requirements through implementation, translating business needs into clear delivery plans and supporting agile execution.

You will identify opportunities, solve complex problems, and align stakeholders around customer and business needs. You will communicate progress, risks, recommendations, and decisions to leadership.