Executive Director, Rewards Experience & Product

JP Morgan Chase; New York (NY); Vor Ort; USD 180.000 - 250.000; Vollzeit

Zusammenfassung

JP Morgan Chase seeks an Executive Director, Rewards product leader to own the core rewards experiences in a leading loyalty program. You will drive discovery, navigation, education, and tracking across web and mobile, collaborating with product, design, technology, analytics, and marketing.

You will mentor a team of product managers, set multi-year roadmaps, and align initiatives with business outcomes that enhance customer engagement and value.

Qualifikationen

• 10+ years in product management, digital strategy, or customer-experience leadership.
• Experience defining and scaling customer-facing digital products across web and mobile.
• Experience leading teams delivering customer engagement, navigation, personalization, or end-to-end digital journeys.
• Experience applying customer-centered design practices, journey mapping, experimentation, and product discovery methods.
• Experience using data and customer insights to identify opportunities, prioritize investments, and measure outcomes.
• Experience defining long-term product vision and delivering near-term execution in complex organizations.
• Bachelor's degree required; MBA preferred.

Aufgaben

• Define and execute the product vision, strategy, and roadmap for the rewards customer experience.
• Evolve the primary rewards entry experience so customers can explore Rewards.
• Identify customer pain points and translate findings into prioritized investments.
• Establish OKRs and metrics to measure engagement and outcomes.
• Partner with design and technology leaders to deliver mobile-first experiences.
• Lead cross-functional delivery to deliver customer and business value.
• Develop and maintain a multi-year roadmap balancing foundation and innovation.
• Communicate vision and progress to senior leadership and stakeholders.
• Recruit, mentor, and develop a diverse, high-performing PM team.

Kenntnisse

Product management

Digital strategy

Customer experience

Cross-functional leadership

Stakeholder management

Roadmapping

OKRs

Data-driven decision making

AI/personalization

Team leadership

Ausbildung

Bachelor's degree

MBA

Jobbeschreibung

JP Morgan Chase seeks an Executive Director, Rewards product leader to own the core rewards experiences in a leading loyalty program. You will drive discovery, navigation, education, and tracking across web and mobile, collaborating with product, design, technology, analytics, and marketing.

You will mentor a team of product managers, set multi-year roadmaps, and align initiatives with business outcomes that enhance customer engagement and value.