Rewards Fraud & Misuse Transformation Leader

J.P. Morgan; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Chase is seeking a senior leader to own strategy and delivery for end-to-end Fraud & Misuse operations within the Credit Card Rewards space. You will guide cross-functional problem solving across Product, Tech, Operations, Risk, and Fraud/AML to modernize processes, strengthen controls, and deliver measurable outcomes.

The role requires demonstrated experience in transforming operations, executive-level communication, and a track record of defining metrics and delivering benefits tracked against

Qualifications

• 8+ years in fraud and/or misuse/abuse with ownership of measurable outcomes.
• Strong analytical rigor and structured problem solving; able to quantify trade-offs and drive decisions.
• Proven ability to lead through influence across Product, Technology, Operations, Risk, and Fraud/AML.
• Strong executive communications (concise writing and decision-oriented updates).
• Experience defining metrics, reporting, and benefits tracking (forecast vs. actual).

Responsibilities

• Set goals, roadmap, governance, operating cadence, and success metrics for the Fraud & Misuse workstream.
• Maintain a single prioritized backlog and treatment roadmap; balance customer impact, feasibility, compliance, and economics; drive remediation with measurement.
• Redesign end-to-end process workflow and eliminate manual work through playbooks, controls, automation, and tooling enhancements with Tech and Ops.
• Drive root-cause problem solving, align decisions across applications for holistic fraud & misuse treatment coverage.
• Produce regular program reporting, own benefits tracking, and lead incident governance and executive updates.

Job description

Chase is seeking a senior leader to own strategy and delivery for end-to-end Fraud & Misuse operations within the Credit Card Rewards space. You will guide cross-functional problem solving across Product, Tech, Operations, Risk, and Fraud/AML to modernize processes, strengthen controls, and deliver measurable outcomes.

The role requires demonstrated experience in transforming operations, executive-level communication, and a track record of defining metrics and delivering benefits tracked against