Rewards Customer Experience Specialist

Caesars Entertainment; Las Vegas (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

Caesars Entertainment in Las Vegas is seeking a Customer Service Specialist for the Caesars Rewards program, handling calls across CET properties and providing information on offers, rewards credits, tier benefits and partners. You will respond to guest inquiries in a professional and timely manner.

You will also manage a high volume of emails for the Western Region, perform service recovery, and complete tasks assigned by Supervisors, while maintaining impeccable attendance and adherence to

Qualifications

• Full knowledge and understanding of the Caesars Rewards Program.
• Excellent grammar, spelling and writing skills.
• Ability to multitask in a fast-paced environment and remain calm.

Responsibilities

• Handling phone calls that can pertain to any CET property and the Caesars Rewards program.
• Communicating information related to the Caesars Rewards Program such as offers, Reward Credits, Tier benefits, Partners, Visa, and more.
• Documenting and solving Tier-level customer inquiries in a professional and timely manner.
• Responding to large quantities of guest emails for the Western Region including Caesars Rewards within defined due dates.
• Performing problem resolution including service recovery via customer interaction (letters, phone calls, email).
• Completing all tasks assigned by Supervisor and accepting feedback from supervisors.

Skills

Customer service

Multitasking

Problem solving

Grammatical writing

Tools

LMS

CMS

Microsoft products

Oracle

Job description

Caesars Entertainment in Las Vegas is seeking a Customer Service Specialist for the Caesars Rewards program, handling calls across CET properties and providing information on offers, rewards credits, tier benefits and partners. You will respond to guest inquiries in a professional and timely manner.

You will also manage a high volume of emails for the Western Region, perform service recovery, and complete tasks assigned by Supervisors, while maintaining impeccable attendance and adherence to