Loyalty Rewards Concierge — Guest Experience Champion

Caesars Entertainment; Joliet (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Caesars Entertainment in Joliet, IL is seeking a Total Rewards Representative to deliver exceptional guest service while promoting the Caesars Rewards loyalty program. You will create and maintain player accounts, explain benefits, and assist with events and promotions, working as a brand ambassador in a fast-paced casino environment.

The ideal candidate has strong interpersonal skills, attention to detail, and proficiency with basic computer programs.

Qualifications

• High school diploma or equivalent. Some college preferred.
• Must be flexible with schedule to include nights, holidays and weekends.
• Must be able to work in high and low stress areas.
• Previous customer service experience required.
• Knowledge of computer programs such as WORD and EXCEL.
• Must be able to handle multiple tasks.

Responsibilities

• Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program.
• Greets and welcomes customers with a smile as a company representative.
• Serves as Caesars Rewards and customer service role model for other employees.
• Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.
• Resolves customer issues according to the Service Recovery model using Service Recovery tools.
• Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department’s customer service ratings.
• Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrah’s every time.
• Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.)
• Ensures each customer interaction results in increased customer confidence in Caesars Rewards.
• Is knowledgeable about competitors’ programs and can make favorable comparisons.
• Promotes and executes customer promotions flawlessly.
• Creates and maintains customer accounts using Harrah’s computer systems.
• Issues comps in accordance with department comp guidelines.
• Ensures data is accurate and maintains integrity of data.
• Collaborates with work-group and all support departments to ensure player satisfaction.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.
• Completes all other duties as assigned.

Skills

Customer service experience

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Some college preferred

Tools

Word

Excel

Job description

Caesars Entertainment in Joliet, IL is seeking a Total Rewards Representative to deliver exceptional guest service while promoting the Caesars Rewards loyalty program. You will create and maintain player accounts, explain benefits, and assist with events and promotions, working as a brand ambassador in a fast-paced casino environment.

The ideal candidate has strong interpersonal skills, attention to detail, and proficiency with basic computer programs.