Rewards Club Concierge | Guest Service & Enrollment

Arizona Charlie’s Decatur and Boulder; Decatur (IL); On-site; USD 28,000 - 42,000; Full time

Job summary

Arizona Charlie’s Decatur and Boulder is seeking a True Rewards Representative to support daily True Rewards operations and deliver exceptional guest service. You will enroll members, address concerns, and promote promotions while upholding gaming regulations and company policies.

The role requires strong communication, teamwork and accuracy when handling member data, and the ability to navigate a moderately complex computer system. Prior guest service or casino experience is preferred.

Qualifications

• 6 months of previous experience in a similar guest service or casino role preferred
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture
• Enroll new members and explain benefits such as cashback, promotions, and player incentives
• Issue and reissue player cards, process cash/comp vouchers, and assist with PIN resets as applicable
• Review daily event calendar to stay informed on current activities, offers, and property promotions
• Respond to guest questions, complaints, and discrepancies related to True Rewards accounts
• Maintain a clean and organized work area
• Greet and thank guests in a friendly, professional manner; use names and make eye contact
• Offer information on casino property events, promotions, and services
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Skills

Customer service

Teamwork

Communication skills

Computer literacy

MS Office

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Teams

Job description

Arizona Charlie’s Decatur and Boulder is seeking a True Rewards Representative to support daily True Rewards operations and deliver exceptional guest service. You will enroll members, address concerns, and promote promotions while upholding gaming regulations and company policies.

The role requires strong communication, teamwork and accuracy when handling member data, and the ability to navigate a moderately complex computer system. Prior guest service or casino experience is preferred.