Reverse Logistics Technician I

Astreya; Seattle (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Astreya in Seattle is seeking a detail-oriented IT asset and warehouse support technician to maintain day-to-day operations for forward and reverse logistics. You will handle inventory, use ticketing and dispatch systems, assist with e-recycling, and help ensure accuracy and quality across hardware handling.

Responsibilities include receiving, inspecting, stocking, and shipping, collaborating with vendors, and contributing to global projects while upholding safety and process compliance on site.

Qualifications

• High school diploma or GED with 2+ years of related experience or training.
• Strong attention to detail and ability to follow directions to ensure quality.
• Proficiency using ticketing, inventory and dispatch systems.
• Ability to adapt to changing priorities while meeting deadlines.
• Good organizational skills and accurate record-keeping.
• Basic computer hardware knowledge and willingness to learn new software.

Responsibilities

• Support and cross-train into L1 ITAM services to maintain day-to-day operations.
• Assist with inventory, asset management and e-recycling processes.
• Use ticketing systems with focus on customer service and SOP adherence.
• Report work accomplishments and track metrics in the systems.
• Maintain inventory data management software for accuracy.
• Triage and fulfill customer requests via web portal and in person.
• Receive and inspect return shipments; verify deliveries against requests.
• Load/unload shipments; perform loading dock duties as assigned.
• Maintain inventory records and stock levels; order supplies as needed.
• Unbox, stock shelves and break down packing materials.
• Contribute to large-scale global projects as required.
• Coordinate with third-party vendors for collection and recycling activities.

Skills

Attention to detail

Follow directions

Organizational skills

English communication

Adaptability

Hardware knowledge

Education

High school diploma or GED

Tools

Ticketing systems

Inventory management systems

Dispatch management systems

Job description

Follows established procedures on routine work Requires detailed instructions

Your Roles And Responsibilities

• Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics.
• Assist with inventory, asset management and e-recycling.
• Use ticketing systems with a focus on customer service, SOP adherence, and quality.
• Use ticketing systems to report individual work accomplishments and to track metrics.
• Utilize inventory data management software to maintain inventory accuracy and workflow.
• Triage, handle and fulfil customer requests via a web portal and in person as needed.
• Receive and inspect return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.
• Load and unload shipments; loading dock duties as assigned.
• Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Unbox, stock inventory on shelves, break down packing materials.
• Assist in inventory procedures including the actual total count of stock items and spot check as needed.
• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
• Contribute to large scale global projects as needed.
• Hardware data destruction and collection for e-recycle.
• Hardware sanitization and quality checks to ensure hardware reliability and reuse.
• Coordination with Third party vendors for executing collection and recycling activities.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.
• High attention to detail and ability to follow other technicians’ direction to ensure quality.
• Effectively utilize ticket, inventory, and dispatch management systems.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Networks with key contacts outside one’s own area of expertise.
• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
• Strong organizational skills including effective record-keeping and maintenance techniques.
• Basic knowledge of computer hardware with the ability to learn new software.
• If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.
• Understands policies and objectives of the assigned program and corresponding activities.
• Knowledge of health and safety regulations.
• Proficient English communication in terms of speaking,writing and reading.