Hardware Support Technician I

Astreya Partners, LLC; San Diego (CA); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401k plan

Paid Time Off

Life Insurance

Job summary

Astreya is hiring for an inventory and device support role in San Diego. The team handles hardware receipt/disposition, defect documentation, and both hardware and software reworks.

You will assist with imaging, ID rewrites, and firmware upgrades, while supporting events that may require travel.

Qualifications

• High school diploma or GED with 0–2 years’ related experience or equivalent training.
• IT-savvy and interested in new technologies; able to follow instructions.
• Knowledge of inventory environments and ability to flash drives / image devices.
• Strong English communication skills, written and verbal.

Responsibilities

• Assist with inventory and asset management including receipt and disposition of hardware.
• Document defects of pre-mass production hardware and/or software.
• Perform hardware reworks (board/chip swaps, write-protect screws).
• Perform software reworks (device imaging to builds; data wipe; rewrite IDs).
• Assist with servo flashing, firmware upgrades, and flashing unsigned images.
• Help resolve support tickets on device issues.
• Provide technical support during events (travel often required).
• Other duties as required.

Skills

IT savvy

Inventory knowledge

Follow technical instructions

Written and verbal English

Team player

Adaptable

Organized

Education

High school diploma or GED

Job description

Roles and Responsibilities

• Assist with inventory and asset management including receipt and disposition of hardware
• Document all defects of pre-mass production hardware and/or software
• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)
• Assist with servo flashing, firmware upgrade, flashing unsigned images
• Helps in resolving support tickets on device issues
• Help provide technical support during events (travel often required)
• Other duties as required.

Required Qualifications / Skills

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• IT savvy and interested in new technologies
• Knowledgeable about inventory, and comfortable in an IT inventory environment
• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
• Excellent communicator in both written and verbal English
• Ability to work in a team
• Ability to excel in a fast paced work environment.
• Ability to learn new things and adapt to a changing environment quickly
• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications

• Data experience Excel experience

Physical Demand & Work Environment

Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

Salary Range $17.36 - $27.40 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Benefits

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options)
• Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program Wellness Days
• 401k Plan Basic and Supplemental
• Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

Company Culture

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!