Reverse Logistics, Field Specialist

Electrolux Group; Lancaster (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Employee discount

EAP

Tuition reimbursement

Job summary

Electrolux Group North America in Lancaster, TX is seeking a Reverse Logistics Field Specialist to lead the returns program and drive KPI improvements across RDCs and partners. You will analyze data, apply process discipline, and coach teams to standardize practices, reduce damage, and improve recovery rates.

This on-site role requires up to 25% travel and collaboration across multiple sites and functions. Join a global appliance leader focused on sustainable living and operational excellence in

Qualifications

• Bachelor's degree preferred.
• Minimum 5 years of relevant supply chain experience.
• Strong analytical rigor with KPI development and dashboard interpretation.
• Ability to translate trends into actionable insights.
• Willingness to travel up to 25%.

Responsibilities

• Own and analyze Reverse Logistics KPIs, identify trends, quantify impact, and drive corrective actions.
• Manage travel schedules and conduct regular visits to RDCs and other sites for audits.
• Develop and maintain relationships with RDCs and cross-functional partners.
• Lead damage reduction, inventory optimization, and scrap reduction initiatives.
• Review dashboards and audit findings to identify risks and opportunities.
• Provide ongoing training and coaching to RDC teams on best practices.
• Collaborate with Quality teams to evaluate packaging design and improvements.
• Identify, evaluate, and implement process improvements across Reverse Logistics.

Skills

Analytical mindset

KPI development

Cross-functional collaboration

Ability to travel

Education

Bachelor's degree

Tools

MS Office

Job description

Job Description

Join us to create change and have an impact in homes around the world. At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

All about the role

The Reverse Logistics Field Specialist serves as the subject matter expert for product handling and reverse processes, leveraging data, operational experience, and deep functional knowledge to deliver impactful training and guidance to both internal teams and external partners. This role is responsible for leading the returns program and driving measurable performance improvements across key Reverse Logistics KPIs within our regional distribution center network. This role applies a strong combination of data analysis, process discipline, and creative problem‑solving to drive standardization, continuous improvement, damage and scrap reduction, and improved recovery rate outcomes.

Where you’ll be

This position will be onsite, Lancaster TX.

What you’ll do

• Maintain safe work and travel practices at all times.
• Own and analyze Reverse Logistics KPIs, identify trends, quantify impact, and drive corrective actions.
• Manage travel schedules and conduct regular visits to regional distribution centers (RDCs), customer locations, and other sites for routine audits or follow-up on damage or return issues.
• Build and maintain strong working relationships with regional distribution centers and cross-functional business partners.
• Serve as a escalation point for operational, quality, compliance, customer and system-related issues for the regional distribution centers.
• Partner with RDCs to develop and execute damage reduction, inventory optimization, and scrap reduction initiatives.
• Review operational dashboards and audit findings to identify risks, gaps, and improvement opportunities.
• Lead damage reduction efforts through data-driven analysis and collaboration with internal and external stakeholders.
• Work with Quality teams to evaluate packaging design and identify opportunities for improvement.
• Provide ongoing training, coaching, and influence RDC teams to reinforce best practices.
• Identify, evaluate, and implement process improvement opportunities across Reverse Logistics operations.
• Review and refine guidelines, processes, and policies to support standardization, efficiency, and simplification.
• Foster a culture of inclusion, teamwork, and continuous improvement.
• Perform additional duties as assigned.

Minimum Qualifications

• Bachelor's degree, preferred.
• Minimum 5 years of relevant work experience in a supply chain role or function.
• Intermediate level proficiency in MS Office software applications (Word, Excel, PowerPoint, Project).
• EMS Green Gear Certification (or equivalent), preferred.
• Strong analytical rigor, including advanced root cause analysis, KPI development, dashboard interpretation, and the ability to translate trends into actionable insights.
• Ability to develop creative, compliant solutions for scratch‑and‑dent recovery and deliver measurable cost‑reduction results.
• Strong influencing skills with the ability to build alignment across functions and channels with competing priorities.
• Ability to travel up to 25%.

Benefits highlights

• Medical, dental, vision and life insurance.
• Competitive holiday and vacation time off program.
• Retirement Savings Plan (401(k)) with relevant company contribution.
• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service.

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [e-mail]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.