Reverse Logisitics Analyst

Beiersdorf; Memphis (TN); Hybrid; USD 66,000 - 95,000; Full time

Benefits offered by this job

Generous PTO

Parental Leave

Wellness program

Cash Balance Plan

401k match

Employee Resource Groups

Hybrid work model (3+ days on-site)

Job summary

Beiersdorf is seeking a Reverse Logistics Analyst in Memphis to own KPIs and dashboards across customers, distributors, and third-party partners. You will analyze deductions, returns, and credits to identify leakage drivers and root causes, and track the return lifecycle to improve timeliness and financial reconciliation.

The role supports performance tracking, SLA adherence, and continuous improvement initiatives to drive cost savings and process efficiency within Beiersdorf's reverse logistics

Qualifications

• Strong analytical and data management skills (Excel required; SAP/ERP preferred).
• Ability to analyze complex datasets and translate findings into actionable insights.
• Financial acumen and cross-functional collaboration experience.
• High attention to detail with data accuracy and operational discipline.
• Effective communication skills, both written and verbal.

Responsibilities

• Own reverse logistics KPIs and dashboards across customers, distributors, and 3PL partners.
• Analyze gaps between deductions, returns, and credits to identify leakage drivers and root causes.
• Track return lifecycle performance to improve timeliness, accuracy, and financial reconciliation.
• Support performance tracking and provide insights on reclamation provider performance, service, and operational alignment.
• Monitor SLA adherence and highlight performance gaps to support resolution with external partners.
• Support continuous improvement initiatives with analysis and recommendations to drive process efficiency and cost savings.
• Supports reconciliation of customer deductions against physical returns and credits issued.
• Investigate discrepancies and facilitate resolution across internal and external stakeholders.
• Analyze end-to-end reverse logistics costs to drive visibility into total cost-to-serve and identify savings opportunities.

Skills

Excel

Data analysis

Financial acumen

Attention to detail

Communication

Reverse logistics experience

Education

Bachelor’s degree in Supply Chain, Logistics, Finance, Business, or related field

Tools

SAP/ERP

Job description

• Own reverse logistics KPIs and dashboards across customers, distributors, and 3PL partners
• Analyze gaps between deductions, returns, and credits to identify leakage drivers and root causes
• Track return lifecycle performance to improve timeliness, accuracy, and financial reconciliation

Your Tasks

Data Analytics & Reporting

• Own reverse logistics KPIs and dashboards across customers, distributors, and 3PL partners
• Analyze gaps between deductions, returns, and credits to identify leakage drivers and root causes
• Track return lifecycle performance to improve timeliness, accuracy, and financial reconciliation

Performance Management

• Support performance tracking and provide insights on reclamation provider performance, service, and operational alignment
• Monitor SLA adherence and highlight performance gaps to support resolution with external partners
• Support continuous improvement initiatives with analysis and recommendations to drive process efficiency and cost savings

Financial Reconciliation

• Supports reconciliation of customer deductions against physical returns and credits issued
• Investigate discrepancies and facilitate resolution across internal and external stakeholders
• Analyze end-to-end reverse logistics costs to drive visibility into total cost-to-serve and identify savings opportunities

Return Governance

• Validate and monitor return adherence to contractual policies, timelines, and processes
• Identify and surface process and compliance deviations, enabling cross-functional alignment on appropriate actions
• Support coordination of the end-to-end return lifecycle to maximize value recovery and support accurate reconciliation

Continous Improvement

• Identify inefficiencies, conduct root cause analysis, and support improvements to reduce waste, cost, and complexity
• Support process mapping, documentation, and standardization of procedures, controls, and escalation frameworks
• Support the Sr. Manager on projects and other duties as assigned in alignment with business and organizational priorities

Systems Support

• Support supply chain systems initiatives, including process enhancements, integrations, and EDI-related activities
• Assist with data validation, inventory reconciliation, and root cause analysis of system-driven discrepancies
• Collaborate to improve data visibility, reporting capabilities, and system accuracy across reverse logistics processes

Your Profile

Financial Dimensions: Provides visibility into reverse logistics costs, enabling proactive analysis and management of cost drivers

Key Interfaces

Internal

• Sales & Strategy / Sales Controlling
• Customer Service
• Logistics
• Quality
• IT

External

• Third-Party Reclamation Providers
• Customer Reclamation Centers
• Carriers, Retailers and Distributors

Skills

Knowledge, Skills and Experience

• Bachelor’s degree in Supply Chain, Logistics, Finance, Business, or a related field
• Strong analytical and data management skills (Excel required; SAP/ERP preferred)
• Ability to analyze complex datasets and translate findings into actionable insights
• Financial Acumen & experience collaborating cross functionally
• High attention to detail with a focus on data accuracy and operational discipline
• Effective communication skills, both written and verbal
• Demonstrated experience in supply chain, logistics, finance operations or similar.
• Field Experience in Reverse Logistics, CPG, retail, or distribution preferred

Base Salary Range: $65,700-95,200

Actual placement within the compensation range may vary depending on experience, skills and other factors. Annual bonus based on performance and eligibility.

We care for skin. We care for our people.

It all started with a pharmacist and a dream almost 140 years ago. Today, Beiersdorf is a global company with iconic brands — Coppertone, Aquaphor, Eucerin and NIVEA — focused on providing innovative, clinically-proven and safe skin and sun care solutions to more than 500 million consumers in over 200 countries — making people feel comfortable in their own skin.

At Beiersdorf, we care beyond skin. We care for people — our employees, our customers, our consumers and our communities — and our planet. We know that diversity of thought, backgrounds, experience and perspective enriches our culture and supports innovation and ingenuity. We know that responsibly-sourced, sustainable products and packaging make for a more sustainable future. And we know that when your skin feels better, you feel better.

A welcoming workplace that offers personal and professional growth for all individuals.

At Beiersdorf, you’ll find:

• A welcoming workplace that values diversity, inclusion and belonging where every team member feels valued, respected, and supported
• Flexible teams that enjoy a challenge and the ability to make an impact
• A dynamic community of life-long learners that values individual skills, and a growth mindset as well as hard skills and established expertise
• A purpose-led company that prioritizes your personal and professional development with the right balance of structure and flexibility to grow
• A culture that lives by its core values of care, trust, simplicity, and courage

Unique Benefits That Consider The Whole Person

We understand that you have a life outside of work, and we support you with unique benefits including:

• Generous and flexible PTO policy
• Paid Parental Leave
• Comprehensive Wellness and Benefits program
• Cash Balance Plan (similar to a pension)
• 401k match
• Established Employee Resource Groups/affinity groups help to grow important connections and belonging with other colleagues
• Dynamic work model – hybrid (at least 3 days on-site)

Experience, skills and competencies that lend themselves to this role

The Reverse Logistics Analyst:

• Supports the execution, governance, and continuous improvement of Beiersdorf North America’s reverse logistics operations
• Ensures accurate tracking, reconciliation, and compliance of all product returns across customers, distributors, and third-party partners
• Provides operational and analytical support to enhance end-to-end visibility and deliver actionable insights that optimize performance across the reverse logistics network

Additional Information

ADDITIONAL INFORMATION

At Beiersdorf, we value diversity and aim to provide equal opportunities to all of our applicants – regardless of e.g. gender, sexual identity, nationality, ethnicity, religion or ideology, disability or age. We would therefore ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae with relevant references and certificates). For instance, please feel free to upload your CV without a picture.

• Winner of Comparably's Award for Best Company Outlook (2021, 2024, 2025)
• Winner of Comparably's Award for Best Company Work Life Balance (2025)
• Winner of Comparably's Award for Best Company Culture (2023, 2024)
• Winner of Comparably's Award for Best Company Compensation (2020, 2022-2024)
• Winner of Comparably's Award for Best Company Perks and Benefits (2024, 2025)
• Winner of Comparably's Award for Best Company for Happiness (2022,2023, 2024, 2025)
• Winner of Comparably's Award for Best CEO / General Manager (2020, 2024)
• Winner of Comparably's Award for Best Sales Team (2023, 2024, 2025)
• Winner of Comparably's Award for Best Leadership Teams (2020, 2021, 2023, 2025)
• Winner of Comparably's Award for Best Company for Diversity (2022)

Check us out on Comparably: https://www.comparably.com/companies/beiersdorf

Having trouble applying? Go to www.BeiersdorfUSA.com to search our careers page. Beiersdorf is an Equal Opportunity Employer.