Senior Manager, eCommerce

Galderma; Miami, Northern (FL, KY); Hybrid; USD 140,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with employer match

Paid time off

Job summary

Galderma in the United States is seeking an experienced Ecommerce Manager to own the direct-to-consumer storefront, drive CRO, subscriptions, and revenue growth, reporting to the Senior Director of Ecommerce and Growth Marketing. You will partner with agency teams and internal stakeholders to maintain brand standards and hit ambitious targets.

You will lead site merchandising, promotions, loyalty integration, SEO, inventory forecasting, and analytics to optimize UI/UX and performance.

Qualifications

• 8–12 years of hands-on ecommerce management experience in premium skincare, beauty, or health/wellness.
• Proven ability to manage DTC storefronts and grow revenue through CRO and promotions.
• Experience collaborating with Loyalty, Creative, and Operations teams.

Responsibilities

• Strategic execution to translate marketing goals into site strategies for merchandising and revenue growth.
• Lead on-site promotions, discount logic, landing pages, and banner messaging aligned with calendar.
• Own subscription experience, manage auto-replenish, and improve subscriber UX to reduce churn.
• Oversee CRO/AB tests on landing pages, checkout flows, and product descriptions to improve AOV.
• Collaborate with Loyalty to highlight benefits at product and checkout points.
• Manage product catalog, collections, and site navigation to ensure premium journey.
• Oversee post-purchase journey, emails, returns portal, and Shop app functionality.
• Coordinate SEO/AEO/GEO efforts with specialists and implement metadata/schema updates.
• Monitor site performance, fix bugs, ensure mobile optimisation and fast loading.
• Forecast sales/inventory and project revenue for new programming.
• Provide regular KPI reporting and data-driven UI/UX/promotional improvements.
• Manage external agencies for development, design, and subscription platforms.

Skills

Ecommerce management

Shopify Plus

Recharge

SEO/AEO

Cross-functional collaboration

Project management

Tools

Shopify Plus

Recharge

Job description

Company Overview

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Summary

The Ecommerce Manager is responsible for the day-to-day management, optimisation, and strategic growth of the brand’s direct-to-consumer (DTC) storefront. Reporting directly to the Senior Director of Ecommerce and Growth Marketing, this role will serve as the primary owner of the website experience, driving revenue through conversion rate optimisation (CRO), subscription growth, and seamless promotional execution. You will collaborate closely with agency partners and internal teams to ensure the online experience reflects our brand standards while hitting aggressive growth targets.

Key Responsibilities

• Strategic Execution: Partner with the Senior Director to translate marketing goals into actionable website strategies, focusing on site experience, product merchandising, and revenue growth.


• Promotional Management: Lead the setup and execution of on-site promotions. This includes configuring discount logic, building promotional landing pages, and ensuring all site banners and messaging align with the marketing calendar.


• Subscription/Auto-Replenish Management: Own the end-to-end subscription experience. This includes managing the auto-replenishment logic, optimising the "Subscribe & Save" UX on product pages, and collaborating with the retention team to improve subscriber portal functionality and reduce churn.


• Conversion Rate Optimisation (CRO) & Testing: Lead the testing roadmap in partnership with our agency. Oversee the execution of A/B and multivariate tests (landing pages, checkout flows, product descriptions) to improve site conversion rates and Average Order Value (AOV).


• Loyalty & Retention Collaboration: Partner with Loyalty to ensure the programme is a prominent part of the site experience. You will oversee the placement of loyalty call-outs and redemption tools at key decision points - like product pages and checkout to ensure benefits are easy to find and use.


• Content & Merchandising: Manage the site’s product catalogue. This includes launching new products, managing collections, and optimising site structure, navigation and the integration of social proof to ensure a premium customer journey.


• Post-Purchase & Operational Oversight: Manage the technical side of the post-purchase journey, including transactional email accuracy, returns portal functionality, and management of the Shop app.


• Search & Discoverability Oversight (SEO/AEO/GEO): Collaborate with search specialists to ensure the site is technically optimised for traditional search and modern AI-driven answer engines. Oversee the implementation of their recommendations, ensuring metadata and schema updates align with site performance and brand standards.


• Operational Excellence: Monitor daily site performance, troubleshooting technical bugs or checkout friction points immediately. Ensure the site is mobile-optimised and maintains high loading speeds.


• Sales & Inventory forecasting: Responsible for supporting forecasting for both saleable and non-saleable inventory and helping to project revenue for net new programming.


• Performance Analytics: Analyse site traffic, user behaviour, and sales data to provide regular reporting on KPIs. Use these insights to recommend data-driven improvements to the user interface (UI), user experience (UX), promotional and merchandising strategy.


• Agency & Vendor Management: Act as the primary point of contact for external development, design, and subscription platform agencies. Manage project timelines, QA all deliverables, and ensure technical tickets are prioritised effectively.

Skills & Qualifications

• Experience: 8-12 years of hands-on ecommerce management experience, preferably within premium skincare, beauty, or health and wellness.


• Platform Expertise: Preferred proficiency with enterprise ecommerce platforms (e.g., Shopify Plus) and subscription tools (e.g., Recharge).


• Technical Literacy: A high-level understanding of SEO/AEO principles and web best practices to effectively manage technical specialists and agencies.


• Collaboration: A proven track record of working effectively in a matrixed environment, specifically partnering with the Loyalty Manager, Creative, and Operations teams.


• Project Management: Highly organised with the ability to manage multiple workstreams and high-stakes promotional launches simultaneously.

Physical Requirements and Work Environment

This role requires the ability to perform standard office activities, including extended periods of computer use, participation in virtual and in-person meetings, and collaboration across teams. Depending on business needs, occasional travel may be required. Work environments and physical requirements may vary based on the requirements of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Compensation

The target base salary range for this role is $140,000-$175,000 per year. This range reflects the anticipated compensation for the role. Where pay falls within the range may vary based on many factors, including, but not limited to, job responsibilities, skills, experience, education, certifications, location and applicable geographic pay zones, market conditions, internal equity and business considerations. Compensation decisions are made based on an assessment of the candidate’s qualifications and the totality of relevant factors. In addition to base salary, this role is eligible to participate in an annual short-term incentive programme, subject to plan terms and eligibility requirements.

Benefits

• Galderma offers a competitive and comprehensive benefits programme, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Work Authorization

This role does not offer sponsorship for work authorisation. External applicants must be eligible to work in the United States.

What We Offer

At Galderma, you’ll be part of a purpose-driven organisation committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.