Senior Manager, eCommerce

Galderma Laboratories; Carlsbad (NM); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Galderma Laboratories is seeking an Ecommerce Manager to spearhead the DTC storefront, driving revenue through CRO, subscriptions, and on-site promotions. You will own the online experience, partner with Growth Marketing, Loyalty, and agency teams, and ensure brand standards are reflected in every page.

The role requires 8–12 years of ecommerce leadership in premium skincare or health and wellness, with expertise in Shopify Plus, Recharge, and SEO.

Qualifications

• 8–12 years of hands-on ecommerce management experience, preferably in premium skincare or beauty.
• Experience with enterprise ecommerce platforms (Shopify Plus) and subscription tools (Recharge).
• Strong understanding of SEO/AEO and web best practices.

Responsibilities

• Translate marketing goals into site strategies for experience, merchandising, and revenue growth.
• Lead on-site promotions, discount logic, and landing pages in line with the marketing calendar.
• Own end-to-end subscription experience, optimize Subscribe & Save UX, and reduce churn.
• Oversee CRO roadmap and tests (A/B, multivariate) to improve conversion and AOV.
• Collaborate with Loyalty to highlight benefits at product pages and checkout.
• Manage product catalog, collections, navigation, and social proof integration.
• Oversee post-purchase journey: transactional emails, returns portal, Shop app.
• Drive site visibility via SEO/AEO/GEO improvements with agency partners.
• Monitor site performance, fix friction points, ensure mobile speed and reliability.
• Forecast sales and inventory for new and existing programs; provide KPI-driven insights.
• Coordinate with external agencies for development, design, and subscription platforms.

Skills

Ecommerce management

Shopify Plus

Recharge

SEO/AEO

Collaboration

Project management

Tools

Shopify Plus

Recharge

Job description

Job Summary

The Ecommerce Manager is responsible for the day-to-day management, optimization, and strategic growth of the brand's direct-to-consumer (DTC) storefront. Reporting directly to the Senior Director of Ecommerce and Growth Marketing, this role will serve as the primary owner of the website experience, driving revenue through conversion rate optimization (CRO), subscription growth, and seamless promotional execution. You will collaborate closely with agency partners and internal teams to ensure the online experience reflects our brand standards while hitting aggressive growth targets.

Key Responsibilities

• Strategic Execution: Partner with the Senior Director to translate marketing goals into actionable website strategies, focusing on site experience, product merchandising, and revenue growth.
• Promotional Management: Lead the setup and execution of on-site promotions. This includes configuring discount logic, building promotional landing pages, and ensuring all site banners and messaging align with the marketing calendar.
• Subscription/Auto-Replenish Management: Own the end-to-end subscription experience. This includes managing the auto-replenishment logic, optimizing the 'Subscribe & Save' UX on product pages, and collaborating with the retention team to improve subscriber portal functionality and reduce churn.
• Conversion Rate Optimization (CRO) & Testing: Lead the testing roadmap in partnership with our agency. Oversee the execution of A/B and multivariate tests (landing pages, checkout flows, product descriptions) to improve site conversion rates and Average Order Value (AOV).
• Loyalty & Retention Collaboration: Partner with Loyalty to ensure the program is a prominent part of the site experience. You will oversee the placement of loyalty call-outs and redemption tools at key decision points-like product pages and checkout to ensure benefits are easy to find and use.
• Content & Merchandising: Manage the site's product catalog. This includes launching new products, managing collections, and optimizing site structure, navigation and the integration of social proof to ensure a premium customer journey.
• Post-Purchase & Operational Oversight: Manage the technical side of the post-purchase journey, including transactional email accuracy, returns portal functionality, and management of the Shop app.
Search & Discoverability Oversight (SEO/AEO/GEO): Collaborate with search specialists to ensure the site is technically optimized for traditional search and modern AI-driven answer engines. Oversee the implementation of their recommendations, ensuring metadata and schema updates align with site performance and brand standards.
• Operational Excellence: Monitor daily site performance, troubleshooting technical bugs or checkout friction points immediately. Ensure the site is mobile-optimized and maintains high loading speeds.
• Sales & Inventory forecasting: Responsible for supporting forecasting for both saleable and non-saleable inventory and helping to project revenue for net new programming.
• Performance Analytics: Analyze site traffic, user behavior, and sales data to provide regular reporting on KPIs. Use these insights to recommend data-driven improvements to the user interface (UI), user experience (UX), promotional and merchandising strategy.
• Agency & Vendor Management: Act as the primary point of contact for external development, design, and subscription platform agencies. Manage project timelines, QA all deliverables, and ensure technical tickets are prioritized effectively.

Skills & Qualifications

• Experience: 8-12 years of hands-on ecommerce management experience, preferably within premium skincare, beauty, or health and wellness.
• Platform Expertise: Preferred proficiency with enterprise ecommerce platforms (e.g., Shopify Plus) and subscription tools (e.g., Recharge).
• Technical Literacy: A high-level understanding of SEO/AEO principles and web best practices to effectively manage technical specialists and agencies.
• Collaboration: A proven track record of working effectively in a matrixed environment, specifically partnering with the Loyalty Manager, Creative, and Operations teams.
• Project Management: Highly organized with the ability to manage multiple workstreams and high-stakes promotional launches simultaneously.

Physical Requirements and Work Environment

This role requires the ability to perform standard office activities, including extended periods of computer use, participation in virtual and in-person meetings, and collaboration across teams. Depending on business needs, occasional travel may be required. Work environments and physical requirements may vary based on the requirements of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Compensation

The target base salary range for this role is $140,000-$175,000 per year. This range reflects the anticipated compensation for the role. Where pay falls withing the range may vary based on many factors, including, but not limited to, job responsibilities, skills, experience, education, certifications, location and applicable geographic pay zones, market conditions, internal equity and business considerations. Compensation decisions are made based on an assessment of the candidate's qualifications and the totality of relevant factors.

In addition to base salary, this role is eligible to participate in an annual short-term incentive program, subject to plan terms and eligibility requirements.

Benefits

• Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Work Authorization

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

What We Offer

At Galderma, you'll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.