REVER-Pharmacy Technician

Actalent; Cary (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Time Off/Leave

Job summary

Actalent in Cary, NC is seeking a dedicated Pharmacy Technician to serve as the primary resource for inbound calls, scheduling medication delivery and payments, and updating progress notes to ensure smooth workflow and prompt customer satisfaction.

This contract role offers a hybrid work environment after a 12‑week training period. During training: 9:00–17:30 in office; after training: 11:30–20:00 with 2 days in the office and 3 days remote.

Qualifications

• Registered Pharmacy Technician in NC is preferred.
• Proficient in call center operations and management information systems.
• Skilled in using Microsoft applications.
• Excellent verbal and written communication skills.
• Ability to show empathy when communicating with patients.
• Professional telephone manner.
• Strong attention to detail.
• Customer service experience is preferred.
• Experience in a medical office and knowledge of medical terminology is preferred.

Responsibilities

• Serve as the primary contact for inbound telephone calls related to non-clinical customer inquiries such as general prescription status and financial information.
• Handle inbound and outbound calls to schedule medication delivery and payments, ensuring accurate information in profiles for timely package distribution.
• Respond directly to customer inquiries or route calls to appropriate staff for prompt resolution and customer satisfaction.
• Update concise progress notes to facilitate quick status assessments by other roles within the workflow.
• Provide customer service by manipulating management information systems to address questions regarding refill needs, prescription status, insurance verification, and invoice requests.
• Answer patient questions during refill scheduling and transfer calls to clinical team pharmacists and nurses as appropriate.
• Identify and report adverse events and product complaints to clinicians to ensure patient safety.
• Perform other duties as assigned, with tasks varying slightly depending on specific team or program requirements.

Skills

Call center operations

Management information systems

Microsoft applications

Verbal and written communication

Empathy with patients

Telephone etiquette

Attention to detail

Customer service experience

Medical terminology

Job description

Job Description

We are looking for a dedicated Pharmacy Technician to serve as the primary resource for inbound telephone calls, minimizing workflow interruptions due to non-clinical related customer inquiries. This role involves scheduling medication delivery and payments, handling customer inquiries, and updating progress notes to ensure smooth workflow and prompt customer satisfaction.

Responsibilities

• Serve as the primary contact for inbound telephone calls related to non-clinical customer inquiries such as general prescription status and financial information.
• Handle inbound and outbound calls to schedule medication delivery and payments, ensuring accurate information in profiles for timely package distribution.
• Respond directly to customer inquiries or route calls to appropriate staff for prompt resolution and customer satisfaction.
• Update concise progress notes to facilitate quick status assessments by other roles within the workflow.
• Provide customer service by manipulating management information systems to address questions regarding refill needs, prescription status, insurance verification, and invoice requests.
• Answer patient questions during refill scheduling and transfer calls to clinical team pharmacists and nurses as appropriate.
• Identify and report adverse events and product complaints to clinicians to ensure patient safety.
• Perform other duties as assigned, with tasks varying slightly depending on specific team or program requirements.

Essential Skills

• Registered Pharmacy Technician in NC is preferred.
• Proficient in call center operations and management information systems.
• Skilled in using Microsoft applications.
• Excellent verbal and written communication skills.
• Ability to show empathy when communicating with patients.
• Professional telephone manner.
• Strong attention to detail.
• Customer service experience is preferred.
• Experience in a medical office and knowledge of medical terminology is preferred.

Additional Skills & Qualifications

• Experience in a pharmacy setting is beneficial.
• Experience with medical claims is a plus but not required.

Work Environment

This position offers a hybrid work environment following a 12-week training period, which occurs from 9am to 5:30pm, Monday through Friday, entirely in the office. Once training is complete and performance metrics are consistently met, the schedule will shift to 11:30am to 8pm, with the possibility of working 2 days in the office and 3 days remotely. The work location is in Cary, NC, USA. The role requires a professional dress code and the ability to work effectively both in-office and remotely.

Job Type & Location

This is a Contract position based out of Cary, NC.

Pay And Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Cary,NC. Application Deadline This position is anticipated to close on Sep 30, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News‑Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.