Revenues Team Leader

Westmorland and Furness Council; United States; Hybrid; USD 56,000 - 79,000; Full time

Benefits offered by this job

Flexible working

Job summary

Westmorland and Furness Council is seeking a Revenues Team Leader to be based at Kendal with flexible working options. The role will oversee a Revenues Team delivering essential services and improvements in a fast-paced environment.

You will lead staff, manage performance, and work closely with stakeholders to ensure compliant and customer-centric service delivery across council tax, business rates and debt recovery. This role requires strong leadership and collaborative capability.

Qualifications

• Experience leading a Revenues team with performance management and development of staff.
• Strong stakeholder engagement and cross-service collaboration across directorates.
• Experience working in a Revenues & Benefits environment is highly desirable.

Responsibilities

• Lead a multifunctional Revenues Team with responsibility for performance management and guidance.
• Develop and deliver a legislatively compliant, customer-centric Revenues Service.
• Oversee council tax, business rates, debt recovery and related initiatives.
• Collaborate with the Council's directorates to deliver the Council Plan priorities.

Skills

Team leadership

Stakeholder management

Problem solving

Attention to detail

IT literacy

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Revenues & Benefits software

Job description

Please note: If the Post Specification for this vacancy states that a UK driving licence is required, non-UK driving licences with entitlement to drive vehicles in the UK will also be accepted. Application and Interview information Closing date: 18/10/2026 Interview date: w/c 26/10/2026 We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you. If you experience any technical difficulties applying for this role, please contact the HR Systems Team at . For guidance on the recruitment process, FAQs, and useful tips for completing your application, please visit: Safer Recruitment & DBS At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment. Individuals may be required to have Baseline Personnel Security Standard checks in place for this role, dependent on access to specific government systems, which does include a Basic DBS check. The recruiting manager will discuss the requirements for this appointment, with the successful candidate. Equality, Diversity, and Inclusion Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences. As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview. We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.
Westmorland and Furness Council is an ambitious authority that will shape public services for the better, building on the best and transforming them for the future.

• An innovative and creative individual with a high degree of technical, legislative and specialist knowledge in a Revenues environment.
• A team player who can work with a high degree of accuracy and attention to detail, and bring innovative solutions and strong decision-making and problem-solving skills to the team.
• You will have proven ability to lead a team, including effectively managing performance, setting targets and dealing with issues as they arise.
• You will have strong experience of working with a wide range of stakeholders.
• The right candidate will have a good standard of IT literacy in Microsoft Word, Excel, Outlook and specialised Revenues and Benefits software.
• The ability to be a bigger picture thinker and work collaboratively across Council services and Directorates to deliver our Council Plan priorities.
• The post is based at Kendal, though there will be a need to move throughout office buildings and attend external meetings or training events. There will be some flexibility to work from home, subject to agreement.
  Westmorland and Furness Council is an ambitious authority that will shape public services for the better, building on the best and transforming them for the future.

Do you thrive working creatively, collaboratively and systematically in a fast-paced, changing environment? Are you looking for a new and rewarding challenge that will provide a real opportunity to transform and shape service delivery within a Revenues & Benefits environment? An exciting opportunity has arisen in our Revenues & Benefits service for a highly motivated individual to work as a Revenues Team Leader, based at Penrith, as we embark on a significant change journey. The right candidate will support the Revenues Management Team in promoting and delivering a legislatively compliant, effective and high-quality customer-centric Revenues Service, through the development and delivery of a range of functions and initiatives, including council tax, business rates, business improvement district levy and debt recovery. The successful candidate will lead a multifunctional Revenues Team with responsibility for the operational and performance management, providing clear guidance and direction which promotes and develops a culture of continuous improvement, compliance and efficiency. Westmorland and Furness Council are committed to putting our customers and communities first, and to be at the heart of everything we do.