Revenue Tax Analyst 1 or 2

State of Louisiana; Baton Rouge (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

Louisiana Department of Revenue is seeking a Revenue Tax Analyst to join the Debt Recovery Division. You will analyze account histories, respond to inquiries, interpret statutes, and determine appropriate actions in accordance with ODR policy.

The role requires one year of administrative experience. Education substitutions allowed; responsibilities include skip tracing and evaluating payment arrangements, with salary determined by qualifications.

Qualifications

• Communicating information clearly to customers and colleagues.
• Focusing on customer needs and policy guidance.
• Making accurate judgments using available data and policies.

Responsibilities

• Analyze account history, balances, and activities to determine status and actions.
• Respond to inquiries via phone and in person with accurate, policy-based information.
• Explain applicable statutes and policies to customers and stakeholders.
• Conduct skip tracing using approved tools and databases.
• Evaluate eligibility for payment arrangements and other dispositions.

Skills

Communicating effectively

Customer focus

Judgment

Job description

At the Louisiana Department of Revenue, we are dedicated to fairly and efficiently administering the state’s tax laws to ensure compliance while providing exceptional customer service. We are committed to fostering public trust, enhancing economic growth, and maximizing revenue collection to support essential services that benefit all citizens of Louisiana.

We’re looking for a Revenue Tax Analyst to join our Debt Recovery Division!

An ideal candidate should possess the following competencies:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.

One year of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

In this role, you will:

• Analyze account history, balances, documentation, and system activity to determine appropriate account status and resolution actions in accordance with statutes and ODR policy.

• Respond to telephone and in-person inquiries regarding accounts placed with ODR, providing accurate and policy-based information.

• Interpret and explain applicable statutes, policies, and account actions to customers and stakeholders.

• Conduct skip tracing using approved research tools, including TLO, LOR Tax System, Louisiana Workforce Commission employment database, and other authorized resources.

• Evaluate account eligibility for payment arrangements and other disposition actions in accordance with ODR policies and statutory limitations.

Position-Specific Details:

Appointment Type: Probational, Promotional, Job Appointment, Detail to Special Duty or WAE

Career Progression: This position may be filled as a Revenue Tax Analyst 1 or 2.

Compensation: The salary offered will be determined based on qualifications and experience.

This posting may be used to fill vacancies in other divisions available within the Louisiana Department of Revenue within 90 days of the closing date.

A Tax and Natural Disaster Clearance will be conducted on all selected applicants to validate the timely submission of tax returns and payments. It is a requirement that all Revenue employees must adhere to all tax laws of the State of Louisiana.

LA R.S.15:587.5, 587.6 and the IRS require the Louisiana Department of Revenue to conduct a criminal history records check of a prospective employee who will access federal tax information to perform job duties. Any applicant who receives and accepts a conditional offer of employment will require a completed criminal history records check prior to his or her first day of work.

No Civil Service test score is required in order to be considered for this vacancy.

* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy contact:
Alexis Bowser
Louisiana Department of Revenue
Human Resources Division
P.O. Box 66378
Baton Rouge, LA 70896
[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.