Revenue Tax Officer 1 or 2 (CSD Call Center)

State of Louisiana; Baton Rouge (LA); On-site; USD 25,000 - 28,000; Full time

Job summary

The Louisiana Department of Revenue is seeking a Revenue Tax Officer to join the Customer Service Division, handling billing inquiries and enforcement of collection for business and individual income taxes. You will analyze financial documents to assess taxpayers’ ability to pay and prepare detailed audit findings.

The role includes advising taxpayers and coordinating with accountants and attorneys to resolve issues, with ongoing opportunities for career progression within the Revenue Tax

Qualifications

• Three years of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting; OR
• Six years of full-time work experience in any field; OR
• A bachelor’s degree.

Responsibilities

• Receive and respond to incoming telephone calls and correspondence pertaining to tax due notices issued by the Department for business and individual income taxes.
• Obtain and analyze financial statements and documentation from taxpayers, accountants, CPAs, and attorneys to determine the taxpayers' ability to pay.
• Prepare schedules and exhibits outlining business and individual tax adjustments and provide detailed reports of audit findings.
• Assist taxpayers and confer with taxpayers, accountants, CPAs and attorneys to gather information, analyze and resolve problems, and provide technical advice.

Skills

Judgment

Critical thinking

Strategic thinking

Education

Bachelor's degree

Job description

At the Louisiana Department of Revenue, we are dedicated to fairly and efficiently administering the state’s tax laws to ensure compliance while providing exceptional customer service. We are committed to fostering public trust, enhancing economic growth, and maximizing revenue collection to support essential services that benefit all citizens of Louisiana.

We’re looking for a Revenue Tax Officer to join our Customer Service Division! This position is responsible for handling billing inquires and enforcement of collection for business and individual income taxes.

An ideal candidate should possess the following competencies:

• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
• Thinking Strategically: The ability to anticipate trends, understand context, and align actions with long-term priorities.

• Three years of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting; OR
• Six years of full-time work experience in any field; OR
• A bachelor’s degree.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Duties:

• Receive and respond to incoming telephones calls and correspondence pertaining to tax due notices issued by the Department for business and individual income taxes.
• Obtain and analyzes financial statements and documentation from taxpayers, accountants, CPAs, and attorneys to determine the taxpayers' ability to pay.
• Prepare schedules and exhibits outlining business and individual tax adjustments and provides detailed reports of audit findings.
• Assist taxpayers and confer and correspond with taxpayers, accountants, CPAs and attorneys to gather information, analyze and resolve problems, and provide technical advice.

Position-Specific Details:

Appointment Type: Probational, Promotional, Job Appointment, Detail to Special Duty or WAE

Career Progression: This position may be filled as a Revenue Tax Officer 1 or 2.

Compensation: The salary offered will be determined based on qualifications and experience.

This position has a Special Entrance Rate (SER) at each level:

The Revenue Tax Officer 1 (AS-612) has a starting rate of: $17.79/hourly; $1423.20 biweekly.

The Revenue Tax Officer 2 (AS-613) has a starting rate of: $19.04/hourly; $1523.20 biweekly.

This posting may be used to fill vacancies in other divisions within 90 days of the closing date.

A Tax and Natural Disaster Clearance will be conducted on all selected applicants to validate the timely submission of tax returns and payments. It is a requirement that all Revenue employees must adhere to all tax laws of the State of Louisiana.

LA R.S.15:587.5, 587.6 and the IRS require the Louisiana Department of Revenue to conduct a criminal history records check of a prospective employee who will access federal tax information to perform job duties. Any applicant who receives and accepts a conditional offer of employment will require a completed criminal history records check prior to his or her first day of work.

Contact Information:

For further information about this vacancy contact:

Alexis Bowser
Louisiana Department of Revenue
Human Resources Division
P.O. Box 66378
Baton Rouge, LA 70896

[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.