Revenue Systems & Process Manager

NEOGOV; Draper (UT); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package

Generous PTO

401K matching

12-week paid parental leave

On-site gym and snacks

Inclusive work environment

Job summary

NEOGOV is hiring a Revenue Systems & Process Manager to lead the strategy, architecture, and day-to-day performance of our Revenue Operations technology stack. You will partner across teams to design workflows, ensure training, and publish metrics that tie usage to outcomes.

In-office role based in Draper, UT or San Clemente, CA, reporting to the VP of Revenue Operations. Ideal candidates have 5+ years in revenue operations with hands-on tool ownership and strong cross-functional collaboration.

Qualifications

• 5+ years in Revenue/Sales Operations or related role with hands-on ownership of a revenue tech stack.
• Deep experience with sales engagement, conversation intelligence, and content enablement platforms (Outreach, Gong, Highspot, or similar).
• Analytical with a strong program management skillset.
• Experience redesigning revenue processes with multiple stakeholders (Sales, Marketing, Sales Eng., Partnerships).
• Track record of building adoption or performance metrics and presenting to senior leadership.
• Strong cross-functional communication; comfortable working without direct authority over partner teams.
• Knowledge of how AI features are applied in sales/revenue tech and prudent adoption.

Responsibilities

• Strategize, configure, and administer the revenue technology stack (Salesforce, Gong, Outreach, Pursuit, SPIFF, Qualified, Highspot).
• Lead cross-platform integration to eliminate manual handoffs and reduce duplicate data entry.
• Design and refine revenue technologies and processes for lead-to-close, forecasting, and opportunity management.
• Translate business requirements into system configurations, automations, and clear process docs.
• Partner with Revenue Enablement to ensure training materials exist before and after go-live.
• Build and maintain a centralized playbook and knowledge base for tool usage.
• Support Marketing with alignment of tools like Qualified and Highspot.
• Own change management for major system/process changes with comms and training.
• Maintain a living inventory and rationalize tool overlap across the stack.
• Define adoption metrics and publish a recurring scorecard linking usage to outcomes.
• Conduct platform health and ROI reviews to guide renewal/consolidation decisions.
• Evaluate emerging AI capabilities and outline adoption strategies.
• Prepare executive-ready updates on tech stack health and AI initiatives.

Skills

Revenue operations leadership

Sales analytics

Program management

Cross-functional collaboration

AI in sales adoption

Self-starter

Tools

Salesforce

Gong

Outreach

Highspot

Qualified

Pursuit

SPIFF

Job description

About

This is an in-office position based in Draper, UT or San Clemente, CA. For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities.

We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech. We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a relentless focus on execution.

At our core, we are a people-first company. We empower our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life.

Our solutions support the entire employee journey, from hire to retire. By transforming complex HR and compliance workflows into simple, intuitive experiences, we help public-sector organizations reduce friction, improve efficiency, and focus on what matters most: making a difference.

This posting is for an existing vacancy.

NEOGOV is looking for a Revenue Systems & Process Manager to join our Sales organization. The Revenue Systems & Process Manager will play a key role in the strategy, architecture, and day-to-day performance of the Revenue Operations technology stack, and the processes built around those tools for the broader revenue organization. This person will connect the tools and the people who use them, measuring usage goals against targeted outcomes. They will partner with all teams across the broader revenue organization to design workflows that fit how each team actually works, ensuring enablement resources exist for every tool and process. This role reports directly to the VP of Revenue Operations and works in close, ongoing partnership with the Revenue Enablement team.

What You Will Do

• Play a key role in the strategy, roadmap, and administration of the revenue technology stack, including Salesforce, Gong, Outreach, Pursuit, SPIFF, Qualified, and Highspot, ensuring each platform is configured, integrated, and maintained to support the full revenue lifecycle, while serving as an internal subject-matter expert for these platforms.
• Lead cross-platform integration work across the stack to eliminate manual handoffs, reduce duplicate data entry, and create a seamless day-to-day experience for team members.
• Design, document, and continuously refine revenue technologies and processes, enhancing motions like lead to close, forecasting, and opportunity management.
• Translate business requirements from sellers, SDRs, SEs, and department leaders, into system configurations, workflow automations, and clear process documentation.
• Partner with the Revenue Enablement team on every technology and process rollout to ensure a corresponding training curriculum and reference materials exist before and after go-live.
• Build and maintain a centralized playbook and knowledge base defining how, when, and why each tool should be used across the revenue organization.
• Support Marketing in aligning shared tools, such as Qualified for pipeline generation and Highspot for content.
• Own change management for major system or process changes, including communication plans, training schedules, and structured feedback loops with end users.
• Maintain a living technology inventory and rationalize tool overlap, retiring or consolidating platforms where they no longer have value.
• Define and track adoption, utilization, and performance metrics for every tool in the stack, publishing a recurring scorecard that ties usage to expected outcomes.
• Conduct platform health and ROI reviews, recommending renewal, expansion, consolidation, or replacement decisions based on usage data and business impact.
• Continually evaluate emerging AI capabilities embedded in the current stack (Gong conversation intelligence, Outreach sequence optimization, Highspot content recommendations) and outline recommendations and strategies for usage.
• Prepare and deliver executive-ready updates for senior leaders within the Revenue organization summarizing tech stack health, process maturity, AI initiatives, and their measurable impact on the business.

Who You Are

• 5+ years in Revenue/Sales Operations, Sales Systems, Enablement, or a related role with hands-on ownership of a revenue tech stack.
• Deep experience of sales engagement, conversation intelligence, and content enablement platforms (Outreach, Gong, Highspot, or comparable tools).
• Highly analytical with a strong program management skillset
• Demonstrated experience developing or redesigning revenue processes in partnership with multiple functional stakeholders (Sales, Marketing, Sales Engineering, Partnership, or similar).
• Track record of building adoption or performance metrics and presenting them to senior leadership.
• Strong cross-functional communication skills; comfort operating without direct authority over partner teams (Enablement, Procurement, Partnerships).
• Working knowledge of how AI features are being applied within sales/revenue technology and a point of view on responsible, incremental adoption.
• Self starter that takes ownership of identifying gaps in skillsets, processes, and technology without high oversight.

Essential Functions

• Work in NEOGOV’s Draper, UT. or San Clemente, CA. office
• Ability to keep up with continuous learning through self-education
• Sit or stand for prolonged periods of time while typing/reading/listening
• Organization of work, time, and thoughts

What NEOGOV Offers

• Competitive Wages
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
• Generous PTO to support work-life balance
• 401K Matching
• 12-week Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office
• On-site gym in the Draper office
• Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.

Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.