Revenue Ops Lead: GTM Systems & Growth

Doist; San Francisco (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

Mach9 is seeking its first Revenue Operations hire to build out systems and processes that power our commercial engine. You will own data, contracts, billing, commissions, and GTM workflows in a high-growth, usage-based AI company.

This is a high-impact, cross-functional role requiring comfort with ambiguity and the ability to scale processes across sales, customer success, and marketing as the company grows.

Qualifications

• 4-7+ years of Revenue Operations, Sales Operations, Business Operations, or a related operational role.
• Ability to translate GTM needs and complex business problems into actionable requirements and milestones.
• Ability to drive significant change initiatives across sales, CS and marketing, scaling processes in a growth-stage company.
• Experience designing and administering sales, customer success, and solutions compensation plans.
• Advanced knowledge of modern GTM systems and business applications (CRM, sales tools, support platforms).
• Excellent quantitative and analytical skills.

Responsibilities

• Own and optimize commercial processes supporting pricing, contracts, renewals, and account management.
• Oversee the company's billing operations to ensure accurate and timely invoicing per contracts and usage.
• Manage GTM technology stack and evaluate third-party tools to improve efficiency and team performance.
• Design and manage revenue planning, forecasting, and reporting processes for visibility into performance.
• Design and administer compensation plans and incentive programs aligned with company goals.

Skills

Revenue operations

Sales operations

Billing operations

GTM tech management

Data analysis

Communication

Tools

CRM platforms

Sales engagement tools

Customer support platforms

Workflow automation tools

Job description

Mach9 is seeking its first Revenue Operations hire to build out systems and processes that power our commercial engine. You will own data, contracts, billing, commissions, and GTM workflows in a high-growth, usage-based AI company.

This is a high-impact, cross-functional role requiring comfort with ambiguity and the ability to scale processes across sales, customer success, and marketing as the company grows.