Revenue Ops Coordinator: Salesforce & Data Steward

RiseMe; Hamilton (NJ); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Bonus plan

Headspace mental health support

Commuter assistance

Job summary

Macmillan Learning in Hamilton, NJ seeks a Revenue Operations Coordinator to keep Salesforce data clean, manage access, and support contractor administration under the Revenue Operations Lead. You will influence how fast sales gets support, data quality, and tool usability in a fast-paced, innovative environment.

The role covers extensive data handling, reporting, and vendor coordination, with growth as tools and needs evolve. On-site in Hamilton, NJ with comprehensive benefits.

Qualifications

• Experience with Salesforce or a comparable CRM.
• Ability to manage your own workload with limited day-to-day oversight.
• Experience handling complex or escalated issues and seeing them through to resolution.
• Clear, professional written communication skills, especially for process documentation.
• Ability to translate operational processes into documentation others can actually use.
• Demonstrated ability to work well across teams and with external partners.
• Some college coursework or equivalent hands-on experience.

Responsibilities

• Maintain account and contact data in Salesforce, including setup, de-duplication, and corrections, and execute territory updates as directed.
• Manage user access and identity requests across Salesforce and Achieve.
• Support building reports and dashboards, and help coordinate class test, test drive, and Achieve demo requests.
• Monitor and triage our Revenue Operations case queue, routing requests to the right internal or vendor resource.
• Track case volume and turnaround, flagging bottlenecks or backlogs to your lead.
• Keep case-handling procedures current as ownership and routing needs shift.
• Support contractor onboarding and offboarding, including system access changes, and help process on-staff, off-staff, and transfer requests.
• Support quality reviews of vendor-completed work and help maintain vendor-facing documentation.

Skills

Salesforce

Workload management

Issue resolution

Written communication

Documentation

Cross-team collaboration

Some college coursework

Education

Bachelor's degree

Tools

Salesforce reports

Dashboards

Job description

Macmillan Learning in Hamilton, NJ seeks a Revenue Operations Coordinator to keep Salesforce data clean, manage access, and support contractor administration under the Revenue Operations Lead. You will influence how fast sales gets support, data quality, and tool usability in a fast-paced, innovative environment.

The role covers extensive data handling, reporting, and vendor coordination, with growth as tools and needs evolve. On-site in Hamilton, NJ with comprehensive benefits.