Revenue Operations Specialist (SaaS)

SaidGig; New York (NY); Remote; USD 69,000 - 138,000; Full time

Job summary

SaidGig is seeking a remote contract specialist to apply hands-on SaaS revenue operations and data insights to train AI systems, improving operational effectiveness and revenue data integrity in regulated multi-product environments.

You will refine CRM models, resolve policy conflicts, and design compliant revenue workflows while engaging with diverse stakeholders. Experience with Salesforce or HubSpot and multiple revenue tools is required.

Qualifications

• 4+ years hands-on experience in SaaS revenue, sales, customer success, or implementation operations.
• Experience owning and configuring a CRM such as Salesforce or HubSpot.
• Experience with two additional revenue tools (billing, CPQ, ticketing, or project-tracking).
• Ability to resolve policy conflicts and explain tradeoffs in highly regulated environments (fintech/healthtech/insurtech preferred).
• Strong written and verbal communication for documenting logic and collaborating with stakeholders.
• Experience designing processes for regulated/multi-product SaaS implementations with focus on compliance and reporting.

Responsibilities

• Assess and refine CRM data models to support evolving needs.
• Resolve and document conflicting operational policies with tradeoffs explained clearly.
• Design and validate revenue workflows aligned with industry regulations.
• Identify and address revenue-data integrity gaps for accurate reporting.
• Provide documentation and walkthroughs based on system configuration experience.

Skills

SaaS Revenue Ops

CRM data modeling

Policy/conflict resolution

Regulatory compliance awareness

Stakeholder communication

Tools

Salesforce

HubSpot

Billing systems

CPQ tools

Ticketing systems

Project-tracking tools

Job description

Role Overview

Apply hands-on SaaS revenue operations expertise to help train next-generation AI systems using high-quality, real-world operational insight. This remote contract role focuses on improving operational effectiveness and revenue data integrity in complex, regulated, or multi-product SaaS environments.

Key Responsibilities

• Assess and refine CRM data models to support evolving sales, customer success, and revenue operations needs.
• Resolve and document conflicting operational policies, clearly explaining decisions and tradeoffs.
• Design and validate compliance-constrained SaaS revenue workflows aligned with applicable industry regulations.
• Identify and address revenue-data integrity gaps to support accurate reporting and analytics.
• Provide detailed process walkthroughs based on personal system-configuration experience, including decision points and lessons learned.
• Contribute written and verbal expertise to scenario-based operational training work with project stakeholders.
• Recommend scalable, compliant system improvements that strengthen cross-functional alignment.

Qualifications

• At least 4 years of direct, hands-on experience in SaaS revenue, sales, customer success, or implementation operations. Adjacent or management-only experience does not meet this requirement.
• Experience owning and configuring a CRM such as Salesforce or HubSpot.
• Experience with at least two additional revenue tools, such as billing, CPQ, ticketing, or project-tracking systems.
• Ability to resolve policy conflicts and explain operational tradeoffs in complex, highly regulated environments. Experience in fintech, healthtech, insurtech, or similar fields is strongly preferred.
• Sound judgment when business needs, regulations, and process rules intersect.
• Strong written and verbal communication skills for documenting logic and collaborating with technical and non-technical stakeholders.
• Experience designing processes for regulated industries or multi-product SaaS implementations, with attention to compliance and reporting accuracy.
• Comfort working through ambiguity, deciding what to change or keep stable, and explaining the reasoning behind those choices.

Work Terms

Remote contract engagement.

Compensation

$50 to $100 per hour.