Revenue Operations Specialist (Remote | $45–$90/hr)

Synthires; United States; A distancia; CAD 62.000 - 124.000; A tiempo parcial

Descripción de la vacante

Synthires is seeking a Revenue Operations & CRM Systems Specialist (SaaS) for a remote contractor role. You will own CRM configurations, billing and related SaaS tools, and draft precise operational prompts to align system behavior with policy.

Strong analytical judgment and excellent written communication are essential to document decisions and guide stakeholders. Responsibilities include analyzing data, documenting conflicts, and providing structured recommendations to maintain data integrity

Formación

• 5–10 years of hands-on revenue/sales/CS operations in SaaS.
• Experience configuring CRMs with fields, workflows, rules, and permissions.
• Experience with at least two SaaS revenue tools beyond CRM.
• Strong understanding of CRM ownership and data accuracy.
• Ability to document grey areas and conflicting policies.
• Excellent written and verbal English.
• Ability to articulate trade-offs and recommendations.

Responsabilidades

• Analyze CRM, billing, and ticketing data to identify gaps between operational logic, system behavior, and established policies.
• Identify and document policy conflicts, outdated automations, duplicate entities, permissions mismatches, and undocumented processes.
• Draft precise operational prompts and recommendations for handling complex or ambiguous scenarios across the SaaS revenue stack.
• Evaluate the desired state of underlying data and correct discrepancies to maintain logical consistency and data accuracy across systems.
• Document reasoning, including the rationale for changes made and decisions to leave specific areas unchanged.
• Apply strong operational judgment when rules conflict or changes may create cascading impacts across interconnected systems.
• Produce clear, thorough documentation suitable for both technical and non-technical stakeholders.
• Assess operational trade-offs and provide structured recommendations for complex system and policy decisions.

Conocimientos

Revenue operations

CRM ownership

Data analysis

Operational judgment

Policy documentation

English proficiency

Clear communication

Herramientas

Salesforce

CPQ/Quoting tools

Billing platforms

Ticketing systems

Automation platforms

Descripción del empleo

Revenue Operations & CRM Systems Specialist (SaaS)

Position: Revenue Operations & CRM Systems Specialist (SaaS)

Type: Contractor

Compensation: $45–$90/hour

Location: Remote

About the Opportunity

No prior AI experience is required — your domain expertise and operational judgment are what matter.

Key Responsibilities

• Analyze CRM, billing, and ticketing data to identify gaps between operational logic, system behavior, and established policies.
• Identify and document policy conflicts, outdated automations, duplicate entities, permissions mismatches, and undocumented processes.
• Draft precise operational prompts and recommendations for handling complex or ambiguous scenarios across the SaaS revenue stack.
• Evaluate the desired state of underlying data and correct discrepancies to maintain logical consistency and data accuracy across systems.
• Document reasoning, including the rationale for changes made and decisions to leave specific areas unchanged.
• Apply strong operational judgment when rules conflict or changes may create cascading impacts across interconnected systems.
• Produce clear, thorough documentation suitable for both technical and non-technical stakeholders.
• Assess operational trade-offs and provide structured recommendations for complex system and policy decisions.

Required Qualifications

• 5–10 years of hands-on experience in revenue operations, sales operations, customer success operations, or SaaS implementation/onboarding with direct system ownership.
• Demonstrated ability to personally configure CRM systems, including fields, workflows, validation rules, and permissions.
• Experience working with at least two SaaS revenue tools beyond the CRM, such as billing/subscription management, CPQ/quoting, ticketing/support, project tracking, or automation/integration platforms.
• Strong understanding of CRM ownership, revenue operations, data accuracy, and operational processes.
• Experience assessing changes that cascade across interconnected systems and maintaining overall operational integrity.
• Ability to navigate and document grey areas, exceptions, and conflicting policies, particularly around renewals and entitlement changes.
• Strong analytical and critical-thinking skills, with sound operational judgment when resolving complex system issues.
• Professional English proficiency with excellent written and verbal communication skills.
• Ability to clearly articulate reasoning, assumptions, trade-offs, and operational recommendations.

Preferred Qualifications

• Experience in SaaS environments, particularly fintech, healthtech, insurtech, or complex multi-product organizations.
• Experience managing interconnected CRM, billing, support, CPQ, and automation systems.
• Strong background in documenting operational policies, system logic, and exception handling.
• Experience identifying and resolving data inconsistencies, duplicate records, automation issues, and permissions conflicts.
• Experience supporting complex SaaS implementations or multi-system operational environments.

Compensation

• Competitive compensation of $45–$90/hour.
• Remote and flexible project-based work.