Revenue Operations Specialist

Constant Contact; Boston, Waltham (MA, MA); Hybrid; USD 66,000 - 83,000; Full time

Benefits offered by this job

Health benefits

Hybrid work model

Competitive PTO

Job summary

Constant Contact is seeking an operational all-star in Boston to bridge Go-To-Market teams across Sales, Success, Marketing, and Enablement. You’ll drive cross-functional improvements from inception to completion by using data, systems, and strategy to elevate revenue operations.

You will build and optimize Salesforce configurations, create reports and dashboards, and govern data integrity. Collaboration with GTM teams and the use of BI tools will be central to delivering measurable improvements.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 2–4 years of revenue operations, sales operations, marketing operations, or general business operations (SaaS experience preferred).
• Salesforce administration experience preferred; Salesforce Administrator certification preferred, with extra certifications a plus.
• Strong analytical and problem-solving skills with data-driven decision making.
• Experience building reports and dashboards; familiarity with BI tools (Tableau) is a plus.
• Hands-on experience evaluating AI tools to streamline revenue operations workflows.
• Proficiency in Excel; experience with SQL and/or SOQL is a plus.

Responsibilities

• Drive operational excellence across GTM functions by analyzing performance and implementing scalable improvements.
• Partner with Sales, Marketing, Customer Success, and Enablement to design solutions that support growth.
• Build and maintain Salesforce configurations, including flows, validation rules, and assignment logic.
• Support new business requirements tied to GTM initiatives and KPIs.
• Manage and improve data integrity within Salesforce and governance standards.
• Identify and implement AI-powered automation across GTM workflows.
• Build and maintain reports and dashboards to deliver insights across revenue teams.
• Analyze data across the customer lifecycle to improve go-to-market strategies.
• Troubleshoot system issues and support day-to-day requests via JIRA or similar tools.
• Create and maintain technical/process documentation for workflows and enhancements.
• Participate in agile backlog refinement and prioritization of operational work.

Skills

Data analysis

Cross-functional collaboration

Excel

Process improvement

SOQL

Go-to-market knowledge

Communication

SQL

Tableau

AI tool experience

Education

Bachelor's degree in Business Administration

Tools

Salesforce

Tableau

SQL

JIRA

Job description

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

The Revenue Operations team is seeking an operational all-star to serve as a key bridge across our Go-To-Market teams, including Sales, Success, Marketing, and Enablement. This role will play a critical part in driving cross-functional initiatives from inception to completion by identifying both short- and long-term improvements to our revenue operations processes. If you’re excited to grow your impact through data, systems, and strategy—and see that impact daily—this role is for you.

What you’ll do:

• Drive operational excellence across GTM functions by analyzing performance, identifying inefficiencies, and implementing scalable process improvements.
• Partner with cross-functional stakeholders (Sales, Marketing, Customer Success, Enablement) to design and optimize solutions that support business growth.
• Build and maintain Salesforce configurations, including flows, validation rules, assignment logic, and other system enhancements within the broader Salesforce ecosystem.
• Support and implement new business requirements tied to GTM initiatives, ensuring alignment with operational goals and KPIs.
• Manage and improve data integrity within Salesforce, including aligning data definitions, reporting logic, and governance standards.
• Identify and implement AI-powered automation opportunities across GTM workflows to drive measurable operational efficiency.
• Build and maintain reports and dashboards to deliver actionable insights across revenue teams; leverage BI tools where applicable.
• Analyze data across the customer lifecycle to identify opportunities to improve go-to-market strategies and productivity metrics.
• Troubleshoot system issues and support day-to-day operational requests via JIRA or similar ticketing systems.
• Create and maintain technical and process documentation for new and existing workflows and system enhancements.
• Participate in agile processes, including backlog refinement and prioritization of operational work.

Who you are:

• Bachelor’s degree in Business Administration or a related field.
• 2-4 years of experience in revenue operations, sales operations, marketing operations, or general business operations (SaaS experience preferred).
• Salesforce experience required (1-2 years of administration experience preferred); Salesforce Administrator certification preferred, with additional certifications a plus.
• Strong analytical and problem-solving skills with experience using data to drive decisions and process improvements.
• Experience building reports and dashboards; familiarity with BI tools (e.g., Tableau) is a plus.
• Hands-on experience evaluating and applying AI tools to streamline revenue operations workflows and surface actionable insights.
• Proficiency in Excel; experience with SQL and/or SOQL is a plus.
• Strong understanding of go-to-market processes, sales metrics, and customer lifecycle management.
• Ability to manage multiple priorities and work effectively in a fast-paced, cross-functional environment.
• Strong communication and interpersonal skills, with the ability to translate business needs into technical solutions.
• Experience creating technical and process documentation to support operational scalability.

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$66,000-$82,500 USD

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [e-mail].

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