Revenue Operations Process Manager

Fieldwire by Hilti; San Francisco (CA); On-site; USD 97,000 - 130,000; Full time

Benefits offered by this job

Bonus up to 30%

Job summary

Fieldwire by Hilti is seeking a Revenue Operations Process Manager to shape how our go-to-market engine functions. You will own business processes, governance, and the operating model powering our upper-funnel revenue engine, coordinating Marketing, Sales, and Customer Success with 6sense at the core.

You’ll translate GTM strategy into scalable process logic, serve as the bridge between business and technical teams, and measure success by clarity, adoption, and performance.

Qualifications

• 5+ years in Revenue Operations, GTM Operations, or Sales/Marketing Operations.
• High learning agility and analytical thinking.
• Proven ownership of lead management, routing, or demand processes in complex GTM environments.
• Experience across Sales, Marketing, SDR, and Systems teams.
• Exposure to ABM tools like 6sense.
• Exposure to revenue intelligence tools such as Marketo, Groove, Dialpad and Gong.

Responsibilities

• Build and evolve workflows across Marketing, SDR, Sales, and Customer Success.
• Ensure inbound, outbound, and ABM motions work together as a coordinated system.
• Define lifecycle stages, ownership models, and clean handoffs across teams.
• Design routing, prioritization, and signals for leads and accounts.
• Establish governance, data clarity, and source-of-truth definitions.
• Define SLAs, KPIs, and drive continuous improvement across GTM motions.

Skills

Revenue Operations

GTM Operations

Sales/Marketing Ops

Cross-functional

Tools

6sense

Marketo

Groove

Dialpad

Gong

Job description

Who We’re Looking For

We’re looking for a Revenue Operations Process Manager to shape how our go-to-market engine actually works. In this role, you’ll own the business processes, governance, and operating framework that powers our upper-funnel revenue engine. processes within our ABM tool 6sense. Your focus isn’t on configuring the system; it’s on defining how work should flow across Marketing, Sales, and Customer Success, so everything operates as one cohesive system. You will define how target accounts are identified, prioritized, routed, engaged, and progressed through the buyer journey using 6sense as a core component of our operating model. You’ll act as the bridge between business and technical teams, translating GTM strategy into clear, scalable process logic and requirements. This is a process architecture role, not a systems administration role. Success isn’t measured by tickets closed or configurations shipped; it is measured by clarity, scalability, adoption, and performance. Your focus is not system administration or campaign execution. Instead, you'll design the business logic, workflows, decision frameworks, and governance that ensure our account-based strategy translates into consistent execution.

What You Will Own

• Build and evolve workflows across Marketing, SDR, Sales, and Customer Success
• Ensure inbound, outbound, and account-based motions work together as a unified system
• Define lifecycle stages, ownership models, and clean handoffs across teams
• Design how target accounts move from identification through engagement, opportunity creation, and pipeline progression
• Establish account stages, buying stages, ownership models, and engagement plays
• Ensure inbound, outbound, and ABM motions operate as a coordinated system rather than independent workflows

Translate Strategy into Execution

• Translate GTM strategy into:
  • Process flows
  • Decision logic
  • Business requirements
  • Acceptance criteria
• Partner closely with CRM and Systems teams, acting as the primary interface with GTM stakeholders
• Ensure implementations reflect business intent (not just technical feasibility)

Own Process Governance & Data Clarity

• Define and enforce:
  • Source-of-truth definitions
  • Data ownership models
  • Process standards across systems
• Create clear, human-readable documentation so teams understand how things work

Define routing, prioritization, and signals

• Design lead, account, and opportunity routing strategies
• Build prioritization frameworks based on segmentation and signals
• Eliminate gaps, duplication, and conflicting engagement paths

Drive Performance & Continuous Improvement

• Define SLAs, KPIs, thresholds, and success criteria across GTM motions
• Design and deliver high quality process training to drive GTM team members to optimize day to day activities
• Monitor process health (e.g., coverage, routing accuracy, adoption)
• Continuously iterate as GTM strategy, segments, and tooling evolve

What Success Looks Like

• GTM processes are clearly defined, consistently executed, and widely adopted
• Stakeholders understand how the system works without relying on tribal knowledge
• Salesforce reflects intentional design, not incremental patchwork
• Process changes are scalable, testable, and measurable
• Business and systems teams operate with shared clarity and alignment

What This Role Is Not

• Not a Salesforce Administrator — does not own configuration or system builds
• Not a Marketo / campaign execution role
• Not a reporting or analytics-only function
• Not a ticket-based support role for CRM requests

What We’re Looking For

• 5+ years in Revenue Operations, GTM Operations, or Sales/Marketing Operations
• High learning agility and analytical thinking
• Proven ownership of lead management, routing, or demand processes in complex GTM environments
• Experience working across Sales, Marketing, SDR, and Systems teams
• Exposure to ABM tools like 6sense
• Exposure to different revenue intelligence tools, such as Marketo, Groove, Dialpad and Gong
• Proven experience operating in a scaled B2B organization (SaaS or complex GTM preferred)
• Process-first thinker — designs for clarity, scalability, and real-world usability
• Exceptional written communicator — translates complexity into clear logic and specs
• Systems translator — bridges business needs and technical implementation seamlesslyStructured problem solver — brings order to ambiguity and incomplete inputs
• Influencer without authority — earns trust across senior GTM and technical stakeholders
• Detail-oriented but outcome-driven — balances precision with business impact

Compensation

The estimated pay ranges for this role are as follows: $97,000 - $130,000 The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary you may be eligible for a corporate bonus which can range up to 30%.

Why Fieldwire?

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.

Where is the job located?

This role is on-site in San Francisco, California. Our headquarters are based in beautiful San Francisco and our office is centrally located right off of Embarcadero Bart station.

Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.