SMB Construction Success Manager

Phx Fwd; United States; Remote; USD 76,000 - 99,000; Full time

Job summary

Fieldwire is seeking SMB Construction Success Managers to work remotely within the United States. Leverage your construction background to advise clients, deploy Fieldwire, train users, and optimize their workflows for better project outcomes.

You’ll become a Fieldwire product expert, understand each client’s tech stack, and help drive account expansion through proactive outreach and ongoing engagement that reduces roadblocks and accelerates value realization.

Qualifications

• 1+ years of professional construction industry experience.
• Excellent presentation and communication skills.
• Self-motivated, highly organized with strong time management.
• Diplomacy and patience when handling customer issues.
• Able to communicate with foremen to senior managers.
• Basic understanding of construction processes from design to completion.
• Understanding of how project stakeholders interact to drive schedule and budget.
• Ability to brainstorm unique client solutions.
• Desire to learn in a dynamic startup environment.

Responsibilities

• Become Fieldwire product expert and learn best practices for configuring and utilizing the platform.
• Understand client construction needs and current tech stack to integrate Fieldwire into workflows.
• Develop relationships with SMB accounts, doing proactive outreach to uncover pain points and opportunities.
• Conduct web-based trainings and demonstrations to educate clients on Fieldwire.
• Identify customer issues and communicate feedback to our product team for improvements.
• Troubleshoot to help communicate answers to product questions and resolve technical issues.

Skills

Presentation skills

Communication skills

Organization

Time management

Diplomacy

Construction process knowledge

Cross-team collaboration

Creative problem solving

Learning mindset

Construction experience

Job description

Who we’re looking for

We are looking for field-based, or office-based construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our SMB Construction Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion.

What you’ll be doing

You’ll utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor to your customers. As a Fieldwire product and training expert, you will work to understand our customers’ business objectives, helping them extract the most value out of Fieldwire to meet those goals. As you deploy, train, and support your customers, you’ll apply the same mindset to customer interactions that you did to the construction projects you’ve managed: remove roadblocks, and drive the process forward.

The primary responsibilities of our next SMB Construction Success Manager will be to:

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
• Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.
• Develop relationships with our small and medium-sized customer accounts, doing proactive outreach to help uncover pain points, and discover opportunities to help them get more value out of Fieldwire.
• Conduct web-based training(s) and demonstrations to educate clients on Fieldwire.
• Identify customer issues and communicate feedback to our product team for product improvements.
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.

At Fieldwire, we’re looking for our next Construction Success Manager to have the following skills and experiences:

• 1+ years of professional construction industry experience, preferably with a combination of field and office management roles
• Excellent presentation and communication skills
• Self-motivated and highly organized, with strong time management skills
• Diplomacy and patience when working through customer issues
• Comfortable communicating with anyone, from foremen to senior-level managers
• A basic understanding of construction process from design to completion
• A general understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
• Ability to creatively brainstorm unique solutions to client issues relevant to their needs
• Desire to learn in a dynamic startup environment

About The Team

The Construction team consists of construction professionals from different sectors of the construction field. We know what you’re thinking - do I want to work in a completely different industry? It’s different, but not that different. Our team talks to construction professionals across the globe, gaining an in-depth understanding of the challenges faced by companies and projects of all sizes. We share best practices from our experiences managing similar projects, and we get to see how different organizations work while helping them tangibly streamline their operations. We’re dreamers building tools to revolutionize how our old jobs get done; if you’re ready to use your industry knowledge to change the game for your old teammates, then we’d love for you to join our crew!

Compensation:

The estimated pay ranges for this role are as follows: $75,600.00 - $98,979.00

In addition to the salary you may be eligible for a corporate bonus which can range up to 30%.

Why Fieldwire?

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.

Where is the job located?

This role is fully remote within the United States. Our headquarters are based in beautiful San Francisco and our office is centrally located right off of Embarcadero Bart station.

Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.