Revenue Operations Manager

RedTeam Software; Oregon; Hybrid; USD 110,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

RedTeam Software is seeking a Revenue Operations Manager to own the systems, processes, and data behind the go-to-market team. You will run HubSpot and Gainsight, but the role is bigger than the tools—focus on fixing friction and driving adoption with Sales, Marketing, and CS.

You will set RevOps priorities with leadership and ensure reporting is trusted. You’ll standardize processes, build dashboards, and maintain data hygiene across the GTM stack.

Qualifications

• 2+ years in Revenue Operations, Sales Operations, or CRM administration at a B2B SaaS company
• Deep hands-on HubSpot admin experience, including workflows and Operations Hub
• Experience with Gainsight or similar CS platform (Totango, ChurnZero)
• Track record of designing and rolling out process changes across multiple teams
• Strong understanding of SaaS metrics: pipeline, conversion rates, churn, GRR, and NRR
• Clear communicator who can explain data and process to frontline reps and executives

Responsibilities

• Own end-to-end revenue processes: routing, handoffs, deal stages, onboarding, renewals
• Identify friction, propose data-backed fixes, drive adoption with leadership
• Define and document process standards; drive cross-team adoption
• Build and maintain a RevOps roadmap and prioritize requests
• Ensure accuracy of core revenue metrics and build dashboards for GTM teams
• Keep HubSpot and Gainsight data in sync with other GTM tools and ensure data hygiene
• Serve as operating partner to Sales, Marketing, and CS leaders
• Collaborate with Finance to align bookings and revenue data across systems

Skills

HubSpot admin

Gainsight

Process improvement

Data storytelling

SaaS metrics

Cross-functional collaboration

Tools

HubSpot

Gainsight

PandaDoc

APIs / Zapier

Job description

Benefits

• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Role Overview

We're looking for a Revenue Operations Manager to own the systems, processes, and data behind RedTeam's go-to-market team. You'll run HubSpot and Gainsight, but the job is bigger than the tools. You'll find where our revenue processes break down, recommend fixes, and see them through with Sales, Marketing, and Customer Success.This is not a ticket‑taking role. You'll set the RevOps priorities with leadership, keep teams on the processes we agree to, and make sure the numbers we report are numbers we trust. This role reports to the Chief Revenue Officer.

Key Responsibilities

Process Ownership and ImprovementOwn the end-to-end revenue process: lead routing, Marketing-to-Sales and Sales-to-CS handoffs, deal stages, onboarding, and renewalsSpot friction and gaps before they become problems, and bring recommendations to leadership backed by dataDefine and document process standards (stage definitions, required fields, handoff criteria) and drive adoption across teamsBuild and maintain a prioritized RevOps roadmap, and manage incoming requests against itLead the rollout of new processes and tools, including training, documentation, and follow-up to make sure changes stickReporting and InsightsOwn the accuracy of core revenue metrics: pipeline, conversion rates, bookings, churn, GRR, and NRRBuild and maintain dashboards for Sales, Marketing, Customer Success, and the leadership teamSupport forecasting and prepare data for leadership and board reportingFlag trends and risks early instead of waiting to be askedSystems Administration (HubSpot and Gainsight)Own HubSpot configuration across Sales, Marketing, Service, and Operations Hub: users, permissions, pipelines, lifecycle stages, workflows, and automationAdminister Gainsight: customer health scoring, lifecycle stages, playbooks, Success Plans, and CTAsKeep data in sync between HubSpot, Gainsight, and the rest of the GTM stack (including PandaDoc)Set and enforce data hygiene standards: deduplication, field standardization, and validationEvaluate GTM tools and integrations, and recommend what to add, change, or retireCross-Functional PartnershipAct as the operating partner to Sales, Marketing, and Customer Success leadersServe as the go-to resource for system questions, troubleshooting, and user trainingWork with Finance to keep bookings, renewal, and revenue data consistent across systems.

Qualifications

• 2+ years in Revenue Operations, Sales Operations, or CRM administration at a B2B SaaS company
• Deep hands-on HubSpot admin experience, including workflows and Operations Hub
• Experience with Gainsight or a similar CS platform (Totango, ChurnZero)
• A track record of designing and rolling out process changes across multiple teams, not just configuring them
• Strong understanding of SaaS metrics: pipeline, conversion rates, churn, GRR, and NRR
• Comfortable working independently, setting priorities, and pushing back when something won’t work
• Clear communicator who can explain data and process to both frontline reps and executives

Preferred

• HubSpot certifications (Admin, Sales Hub, Marketing Hub, Operations Hub)
• Experience supporting both Sales and Customer Success in a subscription business with renewals
• Working knowledge of integrations (APIs, Zapier, native connectors)
• Experience in vertical SaaS or construction technology

What Success Looks Like

• First 30 DaysComplete an audit of our HubSpot and Gainsight setup, core processes, and reportingDocument known issues and build working relationships with Sales, Marketing, and CS leaders
• First 60 DaysAgree on a RevOps roadmap with leadershipStandardize stage definitions and handoff criteria across teamsHave fixes for the highest-impact gaps underway
• First 90 DaysTrusted dashboards for pipeline, onboarding, renewals, and GRR that leadership uses without asking for manual pullsData standards in place and enforced across HubSpot and GainsightAt least one cross‑functional process improvement shipped and adopted

This is a remote position.