Revenue Operations Manager

Circle Logistics; North Carolina; On-site; USD 95,000 - 135,000; Full time

Job summary

Circle Logistics in the United States (North Carolina) seeks an experienced CRM Operations Lead to own CRM, pipeline, and analytics that guide our sales strategy. You will drive freight brokerage sales enablement, data quality, marketing alignment, and reporting across sales, operations, and marketing.

You’ll route leads, standardize processes, and elevate forecasting accuracy while partnering with leadership to scale the business.

Qualifications

• Substantial experience in logistics or freight brokerage sales.
• Advanced CRM expertise: pipeline architecture, sales sequence optimization, reporting dashboards.
• Demonstrated ability to master new platforms; HubSpot expertise highly valued but administrator capability essential.
• Strong analytical acumen to translate data into actionable insights for strategic decisions.
• Excellent communication to train and align cross-functional teams.
• Commitment to process excellence, data integrity, and evidence-based decisions.

Responsibilities

• Own CRM operations, pipeline management, and reporting dashboards.
• Lead freight brokerage sales enablement across shipper and carrier cycles.
• Enforce data quality standards and standardize sales processes.
• Align marketing and sales for lead generation and faster conversions.
• Develop KPI-driven analytics and CRM best-practices training.
• Route leads, manage data enrichment, and support strategic sales planning.

Skills

Logistics sales

CRM expertise

HubSpot

Data analysis

Cross-functional training

Strategic planning

Education

Bachelor's degree

Tools

HubSpot

Salesforce

ZoomInfo

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

What You Will Own

• CRM Operations & Pipeline Management. Design and maintain pipelines, sales sequences, and reporting dashboards that reflect how your teams actually sell. Ensure deal stages, properties, and workflows remain aligned with business reality, providing leadership with accurate visibility into pipeline health and forecast accuracy.

• Freight Brokerage Sales Enablement. Leverage your deep understanding of the brokerage sales cycle to optimize the tools and processes that drive it: from shipper prospecting and opportunity qualification through carrier and shipper relationship management, Business Development Manager coordination, and tracking opportunities from initial contact to booked freight.

• Data Quality & Process Standardization. Establish and enforce data quality standards, build standardized sales processes, deduplicate records, segment accounts strategically, and resolve lead disputes. Drive CRM adoption across the sales organization to ensure forecasting accuracy and reliable reporting.

• Marketing & Revenue Alignment. Partner with marketing on campaign execution, landing page optimization, form design, lead nurturing workflows, and attribution analysis. Align marketing and sales initiatives to a unified objective: generating qualified shipper leads and accelerating conversion velocity.

• Analytics & Organizational Alignment. Develop reporting that identifies pipeline bottlenecks and tracks critical KPIs—calls, meetings, opportunities, wins, and revenue. Establish CRM best practices training and collaborate with sales leadership, operations, and marketing to drive organizational alignment and continuous improvement.

• Lead Management & Routing. Route leads efficiently between teams, oversee data enrichment initiatives, manage company hierarchy associations, coordinate contact sourcing strategies, and support strategic sales planning efforts.

What You Bring

• Substantial experience in logistics or freight brokerage sales, with comprehensive knowledge of the shipper and carrier sales cycles.

• Advanced CRM expertise: pipeline architecture, sales sequence optimization and proficiency in designing and interpreting sophisticated reporting dashboards.

• Demonstrated ability to rapidly master new platforms and technologies. Advanced HubSpot expertise is highly valued; however, the commitment and capability to become an expert administrator is essential.

• Strong analytical acumen with the judgment to translate complex data into clear, actionable insights for strategic decision-making.

• Exceptional communication skills and established credibility to effectively train and align cross-functional teams across sales, operations, and marketing.

• Unwavering commitment to process excellence, data integrity, and evidence-based decision-making.

Preferred Qualifications

• Hands-on experience in HubSpot or comparable CRM administration roles (Salesforce, Zoho, or similar platforms).

• Proficiency in marketing automation, lead scoring methodologies, or attribution reporting frameworks.

• Familiarity with data enrichment platforms such as ZoomInfo and enterprise-level CRM data hygiene best practices.

Why This Role

Most brokerage careers point in one direction: more accounts, bigger book, same treadmill. This role is a different path. You take everything you learned on the sales side and use it to shape strategy, systems, and reporting for the whole company. You will sit at the center of how Circle Logistics grows, with a direct line to leadership and real ownership over the tools that run the business.

All your information will be kept confidential according to EEO guidelines.