Revenue Operations Manager

GigSafe; Austin (TX); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health, Dental & Vision Coverage

Unlimited PTO

Competitive Compensation

401(k) Retirement Plan

Equity Options

Parental Leave

Job summary

GigSafe is seeking a Revenue Operations Manager to manage systems, reporting, and enablement processes. Based in Austin, the ideal candidate will have hands-on experience with CRM administration and data analysis tools. You will work closely with various teams to optimize revenue operations.

Responsibilities include developing accurate pipeline reporting, creating cross-functional SOPs, and driving enablement initiatives. Benefits include comprehensive health coverage, unlimited PTO, and equity options.

Qualifications

• Hands-on experience in CRM management or administration.
• Proficient in SQL or similar BI tools.
• Strong experience with reporting tools and dashboard creation.

Responsibilities

• Own the RevOps systems, reporting, and enablement layer.
• Develop and maintain accurate pipeline reporting for sales leadership.
• Enable cross-functional SOPs for the deal-to-cash motion.

Skills

CRM Administration

SQL

Spreadsheets

Data Analysis

Cross-functional Enablement

Education

4-7 years in RevOps or sales operations

Tools

Attio

Salesforce

HubSpot

Holistics

Job description

About GigSafe

GigSafe is a contractor management platform built for gig and last-mile delivery operations. The platform manages the full independent contractor lifecycle — including onboarding, background checks, insurance verification, credential monitoring, and training — through a single system that integrates with dispatch and fleet management tools.

We are building infrastructure for the future of flexible work. As we scale, the revenue engine behind that growth needs to be just as precise – clean data, reliable reporting, and processes that actually get adopted across the teams running the deal‑to‑cash motion.

Role Overview

This is a Revenue Operations Manager role with deliberately wide scope. You will own the systems, the reporting, and the enablement layer that sits on top of them. You will spend roughly equal time in CRM (build and admin), in spreadsheets and Holistics (analysis and reporting), and in front of the sales, CS, onboarding, and finance teams (SOPs, training, and handoff design). You report to the VP of GTM and are the first seat on the RevOps function.

Location

Austin-based or willing to relocate

What You’ll Own

Systems & Tooling

• Attio as a system of record – object architecture, attributes, automations, and data integrity. You will work alongside our external Attio consultant during the current build phase and absorb ownership over time.
• n8n automations connecting Attio, Holistics, and downstream systems. The first scoped integration is in flight; you will own the next ones.
• Holistics dashboards and the join logic that feeds them, including the Retool ID join keys.
• Source‑of‑truth definitions for pipeline, stage, account status, and product. When two teams measure the same thing differently, you are the person who closes the gap.
• As we grow and scale, evaluate new CRMs and other systems.

Reporting & Analysis

• Weekly and monthly pipeline reporting for sales leadership and the executive team.
• Deal data, quote per rep, segment‑level reporting.
• Forecast accuracy tracking, stage conversion analysis, sales cycle, and rep‑level performance.
• Ad‑hoc analysis for the CEO, VP of GTM, and investors — fast, clean, with the math shown.

Enablement & Adoption

• Cross‑functional SOPs for the deal‑to‑cash motion: sales → onboarding → insurance → compliance → customer success → finance.
• Sales rep and cross‑functional enablement on Attio hygiene, deal stage discipline, and the data they are responsible for entering.
• Quarterly enablement cadence: training sessions, written reference docs, and adoption metrics to prove it landed specifically related to GTM tooling.
• Partnering with the VP of GTM on the broader RevOps vision rollout to the leadership team.

Who You Are

• 4‑7 years in RevOps, GTM systems, sales operations, or a closely adjacent role at a B2B SaaS company. We are not credential‑snobs about titles; we care about what you have actually shipped.
• Hands‑on CRM admin experience. You have built objects, automations, and reports yourself – not just filed tickets for someone else to do it. Attio is a strong plus; Salesforce or HubSpot at admin level transfers well.
• Comfortable in SQL or a BI tool (Holistics, Looker, Mode, Metabase) at the level of building and maintaining your own dashboards – not just consuming them.
• Strong spreadsheet fluency. You can build a clean pipeline workbook from a raw CRM export and you know how to slice contact and company data for exports and imports.
• Has taken an AI workflow they built for themselves and deployed it as a team system - with evals, documentation, and adoption metrics to prove it worked.
• Have written and rolled out an SOP that people actually followed. Not theoretical. Tell us about it in the interview.
• Evidence you have taught someone else to do part of your job. A mentee, a junior teammate, a contractor, a cross‑functional partner you trained on a process. We are not requiring formal management experience – we are looking for the leading indicator.
• Direct, written communicator. Can explain a data issue to a sales rep, an automation spec to an engineer, and a forecast variance to a CEO – in the same week, in different languages.

Nice to Haves

• Experience at a Series A or pre‑Series‑B SaaS company – you know what early‑stage RevOps actually looks like, including the duct tape.
• Vertical SaaS background, or experience selling to operationally complex customers (logistics, healthcare, field services, insurance, payments).
• Familiarity with the Bowtie / Winning By Design vocabulary, SPICED, or other sales methodologies.

What We Value

• Startup Mentality You're energized by ambiguity, not slowed down by it. When the playbook doesn't exist, you write it. You move fast, stay adaptable, and don't need perfect conditions to make progress.
• Give a Sh*t You care about the work, customers, contractors on the platform, and the people sitting next to you. You hold yourself to a high standard not because someone's watching, but because mediocrity bothers you.
• Ownership You treat the company's success as your own, because it is. You take responsibility for outcomes and you close the loop without being asked. When something's broken, you fix it – even if it's not your job.
• Collaborative You make the people around you better. Low ego, high trust, and emotionally intelligent. You communicate directly, share credit generously, and don't create unnecessary friction for your teammates.
• Critical Thinker You connect dots, figure things out, and bring solutions – not just problems. You're resourceful and intellectually curious, and you don't need hand‑holding to do great work.

Benefits

• Health, Dental & Vision: Comprehensive medical, dental, and vision coverage for employees and dependents.
• Unlimited PTO: Flexible time off plus paid company holidays.
• Competitive Compensation: Competitive base salary with opportunities for performance‑based bonuses.
• 401(k): Retirement savings plan.
• Equity: Stock options giving employees a meaningful stake in GigSafe's growth.
• Parental Leave: Paid leave for all new parents.

GigSafe is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.