Revenue Operations Lead

LM Wind Power / GE; Alabama; On-site; USD 70,000 - 110,000; Full time

Job summary

First Advantage is seeking a Revenue Operations Lead to advance sales planning, pipeline discipline, and forecasting accuracy in a global GTM setting. You’ll drive territory and coverage changes, partner with sales leaders, and ensure Salesforce and Gong are leveraged to produce trusted insights.

You’ll own planning cycles, define process standards, and push for data-driven improvements across the Revenue Operations function, aligning execution with business goals.

Qualifications

• 10+ years in Sales Operations or GTM Operations.
• Experience automating processes and implementing Gong.
• Ability to influence senior stakeholders without direct authority.

Responsibilities

• Partner with GTM leadership to support execution, planning, and problem solving.
• Identify pipeline issues and implement improvements to processes.
• Define forecast process, categories, data requirements, and governance.
• Lead annual and in-year planning cycles for territories and coverage.
• Translate requirements into Salesforce workflows and reporting.

Skills

Salesforce knowledge

Excel data analysis

Analytical skills

Stakeholder management

Education

SFDC Administrator certification

Tools

Salesforce (SFDC)

Gong

Power BI

Job description

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.About the TeamThe Revenue Operations team at First Advantage is responsible for improving how our global Go-to-Market (GTM) teams sell, execute, and engage customers. We connect strategy, process, systems, data, and performance visibility so GTM leaders across sales and Customer Success can run the business with clear standards, reliable execution, and trusted insights.SummaryWe are seeking a Revenue Operations Lead (Individual Contributor) to join our Global Revenue Operations (RevOps) organization. This role is responsible for supporting sales execution through strong operational leadership, analytical insight, disciplined process standards and planning.This is not a typical sales operations role. This role will have a meaningful impact on orchestrating and automating operational efficiency. You will be responsible for executing sales planning, process, analysis, and Salesforce based operational support for the Sales organization. The ideal candidate is a strong operator with deep Salesforce knowledge, advanced analytical skills, and the ability to partner credibly and influence Senior level Sales leadership to diagnose issues, solve business problems, and improve execution.This is a highly visible role that requires both strategic thinking and hands‑on execution in a complex, global sales environment.What You’ll DoSales Operations Partner to GTM LeadershipServe as a primary Sales Operations partner to Sales leadership, supporting execution, planning, and operational problem solvingIdentify and diagnose issues related to pipeline health, territory coverage, and sales process adherence; suggest and implement improvements to those processesCommunicate findings effectively to Sales leaders and cross-functional stakeholdersRevenue Planning ExecutionOwn the execution of territory, segmentation, and coverage models defined by Sales and GTM leadershipOperationalize planning decisions by ensuring accurate implementation across Salesforce, utilizing your deep expertise in opportunity management, pipeline mechanics, and forecasting inputsDefine, maintain, and enforce sales process standards, pipeline stage definitions, and verifiable criteria to move a deal forwardLead annual and in year planning cycles by implementing approved changes to territories, coverage rules, and capacity assumptionsDefine forecast process, forecast categories, data requirements and forecast governance standardsOperational AnalysisPerform territory analysis to evaluate balance, coverage gaps, whitespace, and capacity alignmentConduct segment level analysis (industry, vertical, region, size, selling motion) to identify execution risks and opportunitiesPartner with Sales leadership to validate whether planning assumptions are reflected in actual executionInsights and AnalyticsDiagnose what’s driving performance (what changed and why), using data to get to the real root cause. Why process isn’t being followed, why territory model isn’t performingDrive action with Sales leaders (deal inspection, pipeline cleanup, process adherence) to course-correct fastTurn insights into measurable improvements by partnering with Sales, RevOps, and Revenue Tech to implement changes in process, governance, and SalesforceRevenue Technology Implementation and AdoptionPartner closely with Revenue Technology, Sales leadership, and implementation partners to support the design, rollout, and adoption of Gong across the Sales organizationTranslate Sales Operations requirements into clear business rules, workflows, forecasting inputs, pipeline inspection processes, and reporting needs within GongHelp define how Gong supports deal inspection, pipeline management, forecasting discipline, sales process adherence, and leadership visibilityCross‑Functional CollaborationPartner closely with Revenue Technology to ensure sales execution and planning requirements are translated into scalable system solutionsWork with Revenue Performance and Analytics teams to align execution insights with reporting and dashboardsContribute to documentation, standards, and continuous improvement of Sales Operations processesRequired Qualifications10+ years of experience in Sales Operations, Revenue Operations, or GTM Operations with a deep understanding of how to support a high growth sales orgProven experience transforming manual processes into automated and integrated solutions that can scale with the businessA track record of communicating and influencing senior stakeholders to drive operational change without having direct authorityDirect experience managing revenue operations for consumption models, including the dual-tracking of estimated ACV and realized consumption revenueMust have strong business judgment and problem-solving skills with the ability to connect data-driven insights to the actual needs of the businessMust be Data Curious with exceptional analytical skills to drive deep insightHighly self‑directed and comfortable operating in ambiguity, owning initiatives end‑to‑end from a vague idea to a to a finished processExperience translating business goals into clear requirements for Business Analysts to execute in SFDCAdvanced proficiency in Excel for data analysis and modelingDeep functional knowledge of Salesforce, including pipeline management, forecasting, opportunity data models, and territories; SFDC Administrator certification preferredExperience implementing Gong or similar revenue intelligence platforms, including requirements definition, process design, rollout support, adoption, and operational governanceBI Tools (Power BI) experience a plusSuccess MetricsImproved pipeline hygiene, including fewer stale opportunities and more consistent use of stage criteria and required fieldsReduced forecast swings, driven by higher-quality opportunity inputs and fewer late-cycle surprisesFaster turnaround on territory/coverage updates, with fewer exceptions and less break-fix after implementationMore consistent sales process adherence across teams, reflected in fewer one-off workarounds and escalationsClear, measurable adoption of new standards and process changes (documented, implemented in Salesforce, and sustained over time)Why Join UsBe a key operator within a global Revenue Operations organizationPlay a critical role in improving sales execution, data quality, and operational rigorPartner closely with Sales leadership to solve real business problemsHave direct impact on how sales planning, pipeline execution, and forecasting operate at scaleWhy First Advantage is Your Next Big Career MoveFirst Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.What Are You Waiting For? Apply Today!You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!The salary range for this position is approximately $70,000- 110,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.We have great people here and are looking for more. Come join us!Follow us:FacebookInstagramLinkedInXYouTubeEqual Employment Opportunities at First AdvantageFirst Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.