Revenue Operations Associate

Health Plan One, LLC; Trumbull (CT); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading company in health insurance is seeking a Revenue Operations Associate to support daily funnel and performance management. The role involves optimizing media allocation, managing call flow, and collaborating with various departments to meet performance goals. Ideal candidates will have a Bachelor's degree and strong communication skills.

Qualifications

• 1-3 years of experience managing external clients.
• Experience reviewing and reporting performance metrics for accounts.

Responsibilities

• Ensuring daily, weekly, monthly marketing budget adherence.
• Managing and optimizing the call flow and agent distribution.
• Work closely with internal departments as needs arise.

Skills

Communication

Problem Solving

Organizational Skills

Analytical Skills

Client Management

Education

Bachelor's degree in communications, marketing, or other relevant degree

Tools

Excel

CRM database

Job description

Revenue Operations Associate page is loaded

Revenue Operations Associate

Apply locations Trumbull, CT time type Full time posted on Posted 4 Days Ago job requisition id JR1118

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Revenue Operations Associate will support the Director of Revenue Operations in the day-to-day funnel and performance management. The Revenue Operations Associate is focused on overseeing our media allocation on a daily basis, as well as optimizing the distribution of calls within the marketplace. Optimizing internal inefficiencies and executing on performance goals is core to the employee’s responsibilities.

Supervisory Responsibilities: None

Duties/Responsibilities:

• Ensuring daily, weekly, monthly marketing budget adherence
• Partner with sales to understand weekly/intraday staffing by unit and communicate to stakeholders applicable staffing changes for planning purposes.
• Work with partner team and business insights to optimize media to ensure performance goals.
• Responsible for all marketplace operational duties, including but not limited to
  • Managing and optimizing the call flow and agent distribution on an ongoing basis, subject to performance goals.
  • Changing media volume intraday to ensure efficiency
  • Manage updates to the MarTech tools
• Responsible for sharing our progress against goals, measuring trends and impact and making recommendations about how we can improve monetization across strategic initiatives, especially during AEP
• Work closely with internal departments as needs arise (contracting, licensing, finance, marketing, compliance, IT)
• Performs other related duties as assigned

Required Skills/Abilities:

• Bachelor's degree in communications, marketing, or other relevant degree
• 1-3 years of experience managing external clients
• Experience reviewing and reporting performance metrics for accounts
• Entry to mid-level proficiency with Excel
• Experience working within a CRM database
• Ability to manage multiple accounts simultaneously
• Ability to quickly build rapport with both internal and client stakeholders
• Detail oriented, highly organized and both strategically & analytically focused
• Strong communication and presentation skills
• Determined problem solver who finds efficient ways to meet client needs

Preferred Skills/Abilities:

• Solid knowledge and grasp of Medicare / CMS rules and regulations

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)

Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at [e-mail]

About Us

Our Story

HPOne was started in 2006 with a singular vision: create custom sales, marketing and contact center solutions exclusively for the health and Medicare insurance products.

Since our beginnings, HPOne has grown dramatically. We may be bigger in size, but our focus on optimizing health insurance consumer interactions has never been clearer. We have become one of the highest performing marketing, member acquisition and retention companies in the industry, the largest producer of exclusive Medicare leads, and have expanded into nine locations serving consumers seeking Medicare and health insurance in every state.

Our mission continues to be finding the right plans that fit our customer's needs and supporting those customers through enrollment. Year after year we will remain available to customers to make sure they are still satisfied with their plans, or if life changes require new solutions for their healthcare.

Our Culture

We are a fast-growing company in an industry that is rapidly changing. But a relentless focus on having the most qualified and engaged employees will never change.

The HPOne environment encourages collaboration, transparency, open dialogue, and professional growth. Employees routinely describe HPOne as "welcoming," "innovative" and "motivational." We treat employees across the entire organization like trusted colleagues, regularly seeking broad input to design what we know to be the best operation in the industry.

An entrepreneurial spirit is in our DNA. We require excellence in every task that we undertake. All contributions are valued and everyone on staff pitches in to create a culture where success is the standard and challenges are seen as an opportunity to learn and grow.

Every employee - from agents to programmers and senior management - is aligned around the central objective to deliver the most value for consumers.