Revenue Operations Analyst - Data-Driven KPI Dashboards

Century Support Services, LLC; Idaho; On-site; USD 70,000 - 112,000; Full time

Benefits offered by this job

401K plan with 100% matching

Generous PTO package

100% Premiums paid on Basic Life insurance

Job summary

Century Support Services, LLC is seeking a Revenue Operations Analyst to provide data and analytical support for the Sales and Revenue Strategy teams. This role involves analyzing performance metrics, developing dashboards, and offering actionable insights to leadership.

The ideal candidate will have strong data analysis skills, be experienced with contact center platforms, and have a track record in performance monitoring. The position offers a competitive salary and comprehensive benefits, including a 401K plan and health coverage starting day one.

Qualifications

• Strong documentation and communication skills to present to leadership.
• Experience with Business Intelligence tools such as Tableau or Power BI.
• Ability to track conversion and stage progression.

Responsibilities

• Coordinate with the VP of Sales on lead source allocation.
• Analyze staffing models and performance trends.
• Build and report on KPI dashboards.

Skills

Data analysis skills

Dashboard building

Sales forecasting

Documentation skills

Comfort with contact center platforms

Education

2-4 years of similar experience

Tools

NICE CXone

Tableau

Power BI

Job description

Century Support Services, LLC is seeking a Revenue Operations Analyst to provide data and analytical support for the Sales and Revenue Strategy teams. This role involves analyzing performance metrics, developing dashboards, and offering actionable insights to leadership.

The ideal candidate will have strong data analysis skills, be experienced with contact center platforms, and have a track record in performance monitoring. The position offers a competitive salary and comprehensive benefits, including a 401K plan and health coverage starting day one.