Revenue Manager

Omni Hotels & Resorts; Carlsbad (CA); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Omni La Costa Resort & Spa in Carlsbad, CA seeks a Revenue Manager to optimize function space revenue and lead business travel sales. The role includes managing the 18-month calendar, reviewing contracts, and coordinating with DOSM/DORM.

The ideal candidate will have at least 1 year of Revenue Management experience in an upscale resort, strong Excel/Delphi skills, and a proven ability to multi-task in a fast-paced hospitality environment.

Qualifications

• Ability to multi-task in a fast-paced environment.
• Strong time management skills.
• Strong customer service skills.
• Strong written and oral communication skills.
• Must be able to work as part of a team.
• Working knowledge of Delphi and Excel.
• Must have a college degree, hospitality degree preferred.
• Must have at least 1 year of Revenue Management experience in an upscale resort.

Responsabilités

• Attend Daily Business Review to assist in price quotes and track opportunities.
• Review contracts and addendums; monitor turnover and calendars.
• Maintain an 18 Month Calendar with contract clauses and due dates; participate in monthly reviews.
• Identify space issues and optimize space utilization for groups and catering.
• Manage Corporate ESP Transient market segments and respond to RFPs and ESP arrivals.
• Coordinate with DOSM and DORM in regular meetings and ESP calls.

Connaissances

Multi-tasking

Time management

Customer service

Written & verbal communication

Teamwork

Formation

College degree, hospitality preferred

Outils

Delphi

Excel

Description du poste

Omni La Costa Resort & Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness.

Home to the award-winning Spa at La Costa, recognized among the nation's best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle.

At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you're passionate about hospitality, Omni La Costa may be your perfect match.

Revenue Manager

Overview

The Revenue Manager will be a key player in both function space management and business travel sales. In regards to function space management, the goal of the Assistant Director is to maximize revenues by ensuring proper space utilization by both group and catering business in order to meet and exceed budgeted team goals. In regards to business travel sales, the goal of the Assistant Director is to manage corporate ESP transient market segment. The Assistant Director will also complete special projects as assigned by the Director of Sales and Marketing (DOSM) and/or the Director of Revenue Management (DORM).

Responsibilities

Function Space

• Attend Daily Business Review (DBR) to assist in price quoting for bids based on the Space Valuation and Target Contribution Tools. Maintain notes on approved business opportunities. Track team decisions in Delphi.
• Review all contracts and addendums at the Tentative and Turnover stages, compare against the DBR notes and track in the 18 Month Calendar.
• Maintain the 18 Month Calendar which details contract clauses, program due dates and turnover statuses of all group business. Attend monthly status review meetings with DOSM, DOS and DOCS centered on this document.
• Identify groups with excessive "Vertical" or "Horizontal" space issues. Request space back from theresponsible manager and track to the end result using the "Space Tracker".
• Perform daily and weekly function space diary audits to identify conflicts and double bookings and ensure that the adequate space is protected for each group's pattern.
• Assist in identifying leads that need to be removed from Delphi (i.e. past decision dates)
• Update Master Demand Calendar bi-weekly which details daily ballroom availability and available rooms.
• Identify "need dates" where there's a significant opportunity to secure additional group or local catering business should space be released by an existinggroup.
• Prepare weekly Lost Business Analysis specifically focused on defined holes or "need" dates
• Track and forecast contractedComplimentary Gifts and Services and Group Commission and Rebates. Key player in the annual budget process.

Business Travel

• Manage Corporate ESP Transient market segments.
• Respond to all Business Travel RFPs in required time
• Review ESP Arrivals on a daily basis.
• Prepare requiredcorporate reports, including the ESP tool.
• Maintain relationships with GSO's
• Participate in daily stand up meetings, weekly revenue meetings, monthly sales meetings, and other as assigned by the DOSM and/or DORM.
• Attend monthly ESP conference calls with corporate office.
• Yearly Business Travel training with Omni Corporate.

Qualifications

• Ability to multi-task in a fast-paced environment.
• Strong time management skills
• Strong customer service skills.
• Strong written and oral communication skills.
• Must have the abilityto work as part of a team.
• Working knowledge of Delphi and Excel.
• Must have a college degree, hospitality degree preferred.
• Must have at least 1 year of Revenue Management experience in an upscale resort

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.