Revenue-Focused Mid-Market CSM — Remote (US)

EverCommerce; Northern (KY); Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Remote work options

Wellness stipend

401k with match

Generous PTO

Employee Stock Purchase Program

Job summary

EverHealth, a part of EverCommerce, is seeking a Mid-Market Customer Success Manager to support healthcare organizations using our EHR platform. You will own a portfolio, drive retention, and lead cross-functional initiatives across product, engineering, and sales.

Role emphasizes revenue-cycle workflows, payments, and escalation leadership, with remote work in the United States and potential travel to Denver HQ. Base + commission target earnings reflect market norms in US locations.

Qualifications

• 4–7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support.
• Direct experience supporting or delivering an EHR platform.
• Strong understanding of EHR, RCM, and healthcare payments workflows.
• Proven expertise in escalation management, including executive-level situations.
• Strong cross-functional partnership skills and ability to influence without authority.
• Technical aptitude and comfort getting deep into workflows and data.
• Excellent communication and stakeholder management skills.

Responsibilities

• Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health.
• Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows.
• Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices.
• Drive adoption and optimization tied to measurable business and financial outcomes.
• Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales.
• Proactively identify risk and implement mitigation plans.
• Lead Business Reviews focused on usage, workflow efficiency, and financial performance.
• Identify and manage renewal and expansion opportunities.
• Maintain accurate account health and forecasting in Salesforce (or equivalent CRM)

Skills

Customer Success

Account Management

Healthcare Consulting

Escalation Management

Cross-Functional Collaboration

Technical Aptitude

Tools

Salesforce

CRM tooling

Job description

EverHealth, a part of EverCommerce, is seeking a Mid-Market Customer Success Manager to support healthcare organizations using our EHR platform. You will own a portfolio, drive retention, and lead cross-functional initiatives across product, engineering, and sales.

Role emphasizes revenue-cycle workflows, payments, and escalation leadership, with remote work in the United States and potential travel to Denver HQ. Base + commission target earnings reflect market norms in US locations.