Revenue Deputy: Tax Support & Compliance Leader

City of Hampton, Virginia; Hampton (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Excellent benefits

Career development

Tuition reimbursement

Military spouse-friendly employer

Job summary

City of Hampton, Virginia is seeking a Deputy Commissioner of Revenue to support residents and local businesses. The role focuses on assisting taxpayers, processing tax assessments, and ensuring accurate revenue operations with strong customer service and administrative skills.

The position requires a high school diploma with finance-related coursework, plus at least one year of customer service experience and a background in government settings.

Qualifications

• Requires high school graduation or GED, supplemented by specialized courses/training equivalent to one year of college in finance or a closely related field.
• Minimum of one year of full-time equivalent experience in customer service, and experience working in local, state, or federal agencies or closely related experience.
• Must possess a valid motor vehicle operator’s license and maintain satisfactory driving record per City of Hampton criteria.
• Must successfully pass a background check before any offer of employment or promotion.

Responsibilities

• Assist citizens with personal property, business, and income tax questions.
• Coordinate personal property assessments using DMV records and NADA appraisal guides.
• Prepare, receive, and process Virginia income tax returns and support electronic filing of federal returns.
• Research and resolve taxpayer concerns via phone, email, and in person.
• Support DMV Select operations, including auditing and shipping daily paperwork.
• Analyze and audit Business Personal Property returns, depreciation schedules, and asset lists. Initiate collection actions for delinquent accounts and issue statutory assessments.
• Draft and distribute excise tax notifications and business license renewal materials.
• Locate updated addresses for returned mail or delinquent accounts.
• Interview taxpayers and handle complex inquiries requiring interpretation of tax laws and codes.

Skills

Customer service

Communication

Administrative tasks

Education

High school diploma or GED

Finance-related coursework (1 year college equivalence)

Job description

City of Hampton, Virginia is seeking a Deputy Commissioner of Revenue to support residents and local businesses. The role focuses on assisting taxpayers, processing tax assessments, and ensuring accurate revenue operations with strong customer service and administrative skills.

The position requires a high school diploma with finance-related coursework, plus at least one year of customer service experience and a background in government settings.