Revenue Deputy: Taxpayer Services, Audits & Compliance

City of Hampton; Hampton (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Direct deposit into most banks

Workers' Compensation coverage

Employee Education Assistance Program

Employee Assistance Program (EAP)

Job summary

City of Hampton is hiring a Deputy Commissioner of the Revenue to assist taxpayers with questions on personal property, business, and income taxes, and to process assessments efficiently. The role involves working with DMV data, appraisal guides, and supporting electronic filing while ensuring accurate revenue operations.

You will research taxpayer concerns, coordinate property assessments, audit returns, and handle delinquent accounts.

Qualifications

• Requires high school graduation or GED with finance-related coursework equivalent to one year of college.
• Minimum of one year of full-time customer service experience in local, state, or federal agencies or related fields.
• Valid driver’s license with satisfactory driving record per City criteria.
• Must pass a background check.

Responsibilities

• Assist taxpayers with personal property, business, and income tax questions.
• Coordinate personal property assessments using DMV records and NADA guides.
• Prepare Virginia income tax returns and support electronic filing of federal returns.
• Research and resolve taxpayer concerns via phone, email, and in person.
• Support DMV Select operations, including auditing and shipping daily paperwork.
• Analyze and audit Business Personal Property returns, depreciation schedules, and asset lists; initiate collection actions for delinquent accounts and issue statutory assessments.

Skills

Customer service

Attention to detail

Effective communication

Education

Finance-related coursework

Job description

City of Hampton is hiring a Deputy Commissioner of the Revenue to assist taxpayers with questions on personal property, business, and income taxes, and to process assessments efficiently. The role involves working with DMV data, appraisal guides, and supporting electronic filing while ensuring accurate revenue operations.

You will research taxpayer concerns, coordinate property assessments, audit returns, and handle delinquent accounts.