Revenue Cycle Training Specialist

Lehigh Valley Health Network; Mack (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

Lehigh Valley Health Network seeks a Training Specialist to deliver access, revenue cycle, and software training to LVHN colleagues across multiple modalities. You will identify performance gaps and collaborate with operational leads to implement targeted training solutions.

The role tailors curriculum using e-learning, instructor-led training, and web pages, focusing on compliant billing standards and EMR system readiness during go-lives and upgrades.

Qualifications

• Bachelor’s degree in Education, Healthcare, Business, Communications or related field.
• 3 years experience in healthcare patient access or revenue cycle and
• prior training, teaching or education experience.
• Ability to manage the education phases of the revenue cycle initiatives.
• Knowledge of workflow analysis, lean methodologies, and process improvement.
• Strong understanding of operational workflows and the healthcare industry.
• Must work effectively in demanding and rapidly changing environments.
• Flexible with technology and the ability to learn new software systems quickly (including remote training modules).
• Pays high attention to details and level of learners involved.
• Must remain current with the technologies identified for use in adult education.
• Proficient in Microsoft suite, including Publisher.

Responsibilities

• Delivers access, revenue cycle, and software training to colleagues via multiple modalities.
• Develops customized educational materials and teaching plans utilizing multiple platforms such as the organization's learning management system or webpage.
• Ensures curriculum adheres to compliant billing standards which includes planning, preparation, and creation of materials for EMR system go live and upgrades.
• Serves as a resource and works skillfully with colleagues which includes managing insurance and registration helpdesk line by responding to inquiries from registration staff within 48 hours.
• Maintains knowledge of access and revenue cycle workflow, insurances, and curriculum
• Collects, analyzes, and troubleshoots data and operational problems that pertains to the access and revenue cycle. Identifies gaps and initiates process improvement workflows and more efficient processes.
• Performs internet searches for payer information and reads and analyzes multiple sources for relevant content to present to colleagues as it pertains to the revenue cycle.

Skills

Training delivery

Healthcare revenue cycle

Adult education

Workflow analysis

Lean methodologies

Communication

Education

Bachelor’s Degree in Education, Healthcare, Business, Communications or related field

High School Diploma with 4 years of additional experience (in lieu of degree)

Tools

Learning Management System (LMS)

EMR systems

Microsoft Publisher

Microsoft Office

Job description

Lehigh Valley Health Network seeks a Training Specialist to deliver access, revenue cycle, and software training to LVHN colleagues across multiple modalities. You will identify performance gaps and collaborate with operational leads to implement targeted training solutions.

The role tailors curriculum using e-learning, instructor-led training, and web pages, focusing on compliant billing standards and EMR system readiness during go-lives and upgrades.