Revenue Cycle Supervisor

Innovive Health; Medford (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Innovive Health seeks an experienced Revenue Cycle Supervisor to lead the billing staff and optimize accounts receivable processes. You will monitor KPIs, resolve complex reimbursement issues, and ensure efficient billing and collections operations.

The ideal candidate is a hands-on leader with strong analytical skills and a focus on developing high-performing teams in a healthcare environment.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years in healthcare revenue cycle, billing, or accounts receivable.
• Previous leadership or supervisory experience.
• Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
• Strong analytical, problem-solving, and communication skills.
• Knowledge of healthcare billing, collections, and payer requirements.

Responsibilities

• Supervise daily activities of Revenue Cycle Analysts and Associates.
• Monitor KPIs to achieve billing and collection goals.
• Assist with complex billing processes and payer requirements.
• Create and maintain accounts receivable reports for leadership.
• Review denials, underpayments, and discrepancies.
• Oversee self-pay reconciliation and patient outreach.
• Collaborate with Finance to support monthly billing cycles.
• Ensure compliance with HIPAA, CMS guidelines, Medicaid, and policies.
• Participate in recruiting, onboarding, and training staff.

Skills

Leadership

Healthcare billing

Analytics

Communication

Problem-solving

Team development

Education

Bachelor's degree or equivalent

Healthcare administration preferred

Tools

Microsoft Excel

Word

Outlook

HIPAA knowledge

Job description

Position Summary

We are seeking an experienced and driven Revenue Cycle Supervisor to support the daily operations of our Revenue Cycle Department. This role is responsible for supervising billing staff, monitoring key revenue cycle metrics, resolving complex reimbursement issues, and ensuring efficient billing and collections processes.

The ideal candidate is a hands-on leader with strong analytical skills, healthcare billing expertise, and a passion for developing high-performing teams.

Key Responsibilities

• Supervise and support the daily activities of Revenue Cycle Analysts and Associates.
• Monitor departmental performance and key performance indicators (KPIs) to ensure billing and collection goals are achieved.
• Assist with complex billing processes, including claims management, coordination of benefits, payer requirements, and reimbursement issues.
• Create and maintain accounts receivable (A/R) reports and provide analysis to leadership.
• Review and resolve claim denials, underpayments, and billing discrepancies.
• Oversee self-pay account reconciliation and patient outreach efforts.
• Collaborate with Finance and operational teams to support monthly billing cycles and revenue optimization.
• Maintain familiarity with payer requirements and insurance regulations.
• Assist with month-end close activities and revenue cycle reporting.
• Develop, implement, and maintain department policies, procedures, and workflows.
• Coach, mentor, and train team members while supporting employee performance and development.
• Participate in recruiting, onboarding, and cross-training staff.
• Ensure compliance with HIPAA, CMS guidelines, Medicaid regulations, and company policies.
• Perform additional duties as assigned.

Qualifications

Required

• Bachelor's degree or equivalent combination of education and relevant experience.
• 5+ years of healthcare revenue cycle, billing, or accounts receivable experience.
• Previous leadership or supervisory experience.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Strong analytical, problem-solving, and communication skills.
• Knowledge of healthcare billing, collections, reimbursement processes, and payer requirements.

Preferred

• Bachelor's degree in Accounting, Finance, Healthcare Administration, or a related field.
• Home Health or Hospice billing experience.
• Experience with Innovie EMR.
• Experience using the MassHealth Provider Online Service Center (POSC).

What You'll Bring

• Strong leadership and team development skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and relationship-building abilities.
• Attention to detail and commitment to accuracy.
• Ability to identify process improvements and drive operational efficiency.

Physical Requirements

• Primarily sedentary office environment.
• Frequent sitting and computer use.
• Occasional standing, walking, bending, and lifting up to 25 pounds.

Travel Requirements

• Occasional local travel to offices, meetings, and events as needed (approximately 5% or less).

Why Join Us?

• Collaborative and supportive work environment
• Opportunity to lead and grow a high-performing team
• Meaningful impact on organizational financial performance
• Professional development and career growth opportunities