Billing & Collections Specialist I

MED-EL; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

MED-EL is seeking a detail-oriented Billing & Collections Specialist I to join our Revenue Cycle team. In this role, you'll manage accounts receivable, resolve billing issues, and support the revenue cycle process, collaborating with internal teams, payers, and customers to research and resolve discrepancies while delivering excellent customer service.

This position is ideal for someone with medical billing experience who enjoys problem-solving, works well in a team, and can contribute to

Qualifications

• At least one year of experience in revenue cycle, medical billing, or collections.
• Experience with insurance reimbursement methodologies and payer communications.
• Familiarity with CPT, HCPCS, ICD-10 coding.
• Experience with electronic claims filing and medical billing software.
• Commitment to HIPAA and patient confidentiality.
• Understanding of and experience in DME industry.

Responsibilities

• Respond promptly and professionally to internal and external billing inquiries.
• Collaborate with cross-functional teams to resolve billing questions and support revenue cycle operations.
• Research and resolve account discrepancies and payment issues.
• Follow up on outstanding accounts receivable, insurance claims, appeals, and payer denials.
• Communicate billing processes and reimbursement information to customers and stakeholders.
• Process payer-related issues through to resolution.
• Maintain accurate account information and ensure the integrity of revenue cycle records.
• Support the movement of accounts throughout the revenue cycle process.

Skills

Insurance reimbursement

CPT/HCPCS/ICD-10 coding

Electronic claims filing

HIPAA/privacy

Revenue cycle management

DME industry experience

Accounts receivable

Job description

Billing & Collections Specialist I

We're looking for a detail-oriented Billing & Collections Specialist I to join our Revenue Cycle team. In this role, you'll help ensure timely and accurate reimbursement by managing accounts receivable, resolving billing issues, and supporting the overall revenue cycle process. You'll collaborate with internal teams, insurance payers, and customers to research and resolve account issues while delivering excellent customer service.

This is an excellent opportunity for someone with revenue cycle or medical billing experience who enjoys problem-solving, working in a collaborative environment, and making a direct impact on organizational success.

Job Type

Full-time

Key Responsibilities

• Respond promptly and professionally to internal and external billing inquiries.
• Collaborate with cross-functional teams to resolve billing questions and support revenue cycle operations.
• Research and resolve account discrepancies and payment issues.
• Follow up on outstanding accounts receivable, insurance claims, appeals, and payer denials.
• Communicate billing processes and reimbursement information to customers and stakeholders.
• Process payer-related issues through to resolution.
• Maintain accurate account information and ensure the integrity of revenue cycle records.
• Support the movement of accounts throughout the revenue cycle process.

This position reports to the Revenue Cycle Manager or Revenue Cycle Supervisor.

Requirements

• Understanding of insurance reimbursement methodologies.
• Familiarity with CPT, HCPCS, and ICD-10 coding.
• Experience with electronic claims filing and medical billing systems.
• Understanding of and commitment to HIPAA regulations and patient confidentiality.
• At least one year of experience in revenue cycle, medical billing, or collections.
• Durable Medical Equipment (DME) industry experience.
• Experience working with revenue cycle management systems.