Practice Support Manager

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 52,000 - 76,000; Full time

Job summary

Jefferson Health is seeking a Revenue Cycle Representative II to manage payment research and reconciliation within the Jefferson Revenue Cycle Enterprise. The role focuses on identifying and resolving payment issues, reviewing explanations of benefits, and coordinating with third party payors to ensure accurate postings.

Responsibilities include posting payments, adjustments, and maintaining QA standards while communicating system or reimbursement issues to supervision.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in Accounting, Finance or Business preferred.
• Proficient in Windows 10 and Microsoft Office; strong Excel and Access skills.
• Ability to work independently and as part of a team with minimal supervision.
• Proficient in web tools and technology; knowledge of ledgers and balance sheets.
• Excellent verbal and written communication; strong organizational skills.

Responsibilities

• Identify and resolve payment issues through research and investigation.
• Review explanations of benefits to confirm payments were applied properly.
• Contact third party payors or view payor portals for information.
• Use payor portals (e.g., Navinet) for determinations, eligibility, and appeals.
• Apply payments and adjustments to patient accounts per third party regulations.
• Ensure cash records link correctly to payment batches and postings.

Skills

Excel

Access

Windows 10

Teamwork

Communication

Web tools

Accounting knowledge

Balance sheets

Education

High School Diploma/GED

Bachelor’s Degree (Accounting, Finance or Business)

Tools

Epic

EDI

Medical billing

Banking experience

Job description

The Payment Research Representative is responsible for proper handling and reconciliation of payments received throughout the Jefferson Revenue Cycle Enterprise. Working closely with Payment Representatives, Accounting and Finance, the Payment Research Rep will investigate and resolve issues impacting cash processing and reconciliation.

Job Details

Revenue Cycle Representative II

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Identify and resolve payment issues through research and investigation. Review explanation of benefits to confirm payments were applied appropriately.
• Contact third party payors or view payor portals to obtain additional information as necessary.
• Utilize online payor portals, such as Navinet, for claims determination, eligibility, offset requests and appeals.
• Applies payment and adjustments to patient accounts per third party regulations, providing accurate accounts receivable and balance billing while meeting the department’s established productivity benchmarks.
• Interprets and validates transaction postings of payments and denials received from third party explanation of benefits either in the form of batched images or via electronic remittance posting work queues.
• Research over-posted or undistributed credit balances via credit work queues.
• Confirm that cash records are properly linked to associated payment batches prior to posting. Ensure that batches are posted, reconciled, closed and processed timely and accurately.
• Communicate possible system and reimbursement issues to the supervisor who will facilitate a review and analysis of the potential impact and confirm best course of action.
• Adhere to workflows and ensure quality assurance standards are maintained at all times.

Education - Required

• High School Diploma/GED

Education - Preferred

• Bachelor’s Degree Accounting, Finance or Business

Knowledge, Skills And Abilities - Required

• Proficient in Windows 10 and Microsoft Office. Strong MS Excel and Access skills required.
• Ability to work independently and as part of a team with minimal supervision
• Proficient in web tools and technology
• Knowledge of accounting ledgers and balance sheets
• Strong organizational and interpersonal skills; excellent verbal and written communication skills

Knowledge, Skills And Abilities - Preferred

• Knowledge of Epic
• EDI related experience
• Medical billing and or banking experience preferred

VALUES AND HABITS

Put People First

• Put People First: Create a safe environment where all colleagues feel supported and motivated to be their best at work.
• Build relationships: Build belonging, empathy, and collaboration.
• Engage with grace: Assume positive intent and share your perspective thoughtfully.
• Create moments: Assert and acknowledge the contributions and efforts of others.

Do What's Right

• Do What’s Right: Focus on how we work most effectively to get the best results.
• Prioritize What Matters: Clarify what’s most critical and why.
• Align on Expectations: Translate priorities into agreed upon accountabilities and outcomes.
• Act with integrity: Behave ethically and honestly in all interactions and business practices.

Pursue Excellence

• Pursue Excellence: Focus on learning and growth.
• Look and Listen: Explore new ways of working and stay curious by learning from others.
• Innovate with Intent: Try new ideas that support organizational priorities.
• Value Lessons Learned: Acknowledge progress and insights that come from striving to improve.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1015 Chestnut Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.