Revenue Cycle Operations Specialist

Spectrum Health; Royal Oak (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Corewell Health seeks an Operations Specialist based in Royal Oak, MI, with travel to multiple campuses. The role partners with leadership to implement programs that improve efficiency, safety, productivity, and cost reduction.

Responsibilities include supporting new and existing programs, reporting, data collection, and driving workflow transformation and compliance across services. Requires 3+ years in healthcare operations and a bachelor’s degree.

Qualifications

• Bachelor’s Degree or equivalent in business, healthcare administration or related field.
• 3 years of relevant experience.
• 3 years of leadership experience.
• 3 years of experience in healthcare in a large organization.

Responsibilities

• Provides operational support for new and existing programs and projects.
• Ensures required documentation, reporting, data collection and database utilization are performed in an accurate and timely manner.
• Prepares progress reports, study results and other reports as required.
• Collects and analyzes process, productivity, value and quality related data to initiate, develop, and recommend operational practices and procedures.
• Engages in process and quality improvement initiatives.
• Responsible for implementing recommendations to improve operational efficiency and creates documentation of workflows.
• Serves as the operational lead for workflow transformation and other initiatives.
• Collaborates with leadership to develop action and project plans for operations.

Skills

3 years of relevant experience

Education

Bachelor’s Degree or equivalent in business, healthcare administration or related field

Job description

Position details: full-time Monday to Friday, day shift 8 a.m. to 4:30 p.m. May need to work weekends or flex to earlier or later shift depending on the project and department needs. While Royal Oak will be the home base, must also be willing to travel to all other hospital campuses in Grosse Pointe, Troy, Farmington Hills, Dearborn, Taylor, Trenton and Wayne and any ambulatory sites affiliated with these hospitals. This position will support the revenue cycle service line, so prior experience working in revenue cycle/patient access is preferred.

Job Summary

The Operations Specialist will work in partnership with leadership and various operational teams and organizational departments to develop, implement and support programs and projects that ensure operational efficiency, enhanced safety, increased productivity, reduced cost, and continuous improvement. Assists in managing the day-to-day operational needs as well as the strategic goals of the business.

Essential Functions

Provides operational support for new and existing programs and projects.

Ensures required documentation, reporting, data collection and database utilization are performed in an accurate and timely manner.

Prepares progress reports, study results and other reports as required.

Collects and analyzes process, productivity, value and quality related data to initiate, develop, and recommend operational practices and procedures that focus on operational efficiency, enhanced safety, increased productivity, and reduced cost.

Engages in process and quality improvement initiatives.

Responsible for implementing recommendations to improve operational efficiency, new services for area of responsibility and creates documentation of new established workflows.

Serves as the operational lead to provide structure, project management and direction for new and existing workflow transformation and other operational initiatives.

Collaborates with leadership to develop action and projects plans focused on operations and running the business.

Assists with the coordination of compliance activities to ensure services are provided in accordance with State and Federal regulations, organizational policies and procedures, medical staff bylaws and accreditation/compliance requirements.

May serve as interim leadership Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Performs other duties as assigned.

Qualifications

Required

• Bachelor’s Degree or equivalent in business, healthcare administration or related field.
• 3 years of relevant experience.

Preferred

• 3 years of leadership experience.
• 3 years of experience in healthcare and working within an organization of size and complexity comparable to Corewell Health.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals.

Learn more here.

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location
SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak
Department Name Patient Registration Royal Oak
Corporate Employment Type Full time
Shift Day (United States of America)
Weekly Scheduled Hours 40 Hours of Work 8 a.m. to 4:30 p.m.
Days Worked Monday to Friday
Weekend Frequency N/A

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447. People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.