Revenue Cycle Operations Manager - Healthcare

Davita Inc.; Milwaukee (WI); Remote; USD 82,000 - 104,000; Full time

Job summary

A leading healthcare company seeks a Revenue Cycle Operations Manager to oversee various functional areas within Revenue Cycle Management, including Diabetic and Cranial Benefits. The role offers the opportunity to lead teams, ensure high-quality service delivery, and improve operations in a fully remote capacity. Successful candidates will possess strong leadership skills, a background in healthcare operations, and a commitment to customer service excellence.

Benefits

Competitive Compensation Packages

401k Savings and Retirement Plan

8 Paid National Holidays & 4 additional Floating Holidays

Medical, Dental, and Vision Benefits

Flexible Work Schedules

Paid Parental Bonding Leave

Generous Employee Referral Bonus Program

Relocation Assistance

Qualifications

• Bachelor's degree preferred; Associate's Degree with supervisory experience acceptable.
• 4-5 years supervisory experience in Revenue Cycle Management setting.
• Strong customer service and analytical skills emphasized.

Responsibilities

• Oversee RCM related areas including Diabetic Shoes and Cranial Benefits.
• Collaborate with clinics for customer service and performance metrics.
• Manage remote/local teams and support operational success.

Skills

Leadership

Organizational Skills

Interpersonal Skills

Analytical Skills

Customer Service

Education

Bachelor's degree preferred

Associate's Degree with 4-5 years supervisory experience

Tools

Microsoft Office Suite

Job description

Revenue Cycle Operations Manager - Healthcare

Job ID

2025-29771

# Positions

1

Job Location

US

Telecommute

Telecommute (U.S.) Position

FT/PT

Full-Time

Category

Medical Office Professionals

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Revenue Cycler Operations Manager - Remote, oversees multiple functional areas within RCM related to Diabetic Shoes, Cranial Benefits & Authorizations, Document Requesting, and Response to Billing Hold and CCO Tasks. Responsible for leading remote and local teams in these functional areas and providing excellent customer service and patient support.

Your Impact

Collaborate with Director, RCM Operations and other Managers on process improvement for consolidated RCM.
• Review daily and monthly performance metrics to ensure service level agreements are being met
• Oversee functional areas for Diabetic Shoes, Cranial Benefits & Authorizations, Document Request, and Response to Bill Holds & CCO tasks.
• Collaborate with clinics to ensure exceptional customer service and timely resolution of issues.
• Ensure staffing decisions and staff development actions support operational success

Minimum Qualifications

• Bachelor level degree preferred or Associates Degree along with 4 to 5 years of supervisory experience in Revenue Cycle Management setting

Additional Success Factors

• Ability to create a positive work environment and able to build and motivate teams
• Ability to manage multiple functions and activities; strong organizational skills
• Strong interpersonal, oral, and written communication skills
• Analytical skills; ability to assess an operation or process and identify improvement opportunities; able to develop and implement actions to drive improvement
• A self-starter; able to work with only broad operating guidance and direction
• Strong customer service / patient advocate skills
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

#LI-Remote

Pay range of $82,500 to $103,100 annual salary + annual bonus: up to 10% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HRC