Revenue Cycle Operations Manager - Healthcare

Hanger Inc; Columbia Township (MO); Remote; USD 82,000 - 104,000; Full time

Job summary

Hanger Inc, a leader in orthotic and prosthetic services, is seeking a Remote Revenue Cycler Operations Manager. The role involves overseeing multiple operational areas while ensuring exceptional customer service and team support. Candidates should possess strong leadership abilities and proficiency in Revenue Cycle Management.

Benefits

Competitive Compensation Packages

8 Paid National Holidays & 4 Floating Holidays

PTO including Vacation and Sick time

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Paid Parental Bonding Leave for New Parents

Flexible Work Schedules

Employee Referral Bonus Program

Mentorship Programs

Student Loan Repayment Assistance

Qualifications

• Bachelor's degree preferred or Associate's degree with 4-5 years supervisory experience.
• Experience in Revenue Cycle Management setting required.
• Strong interpersonal and communication skills needed.

Responsibilities

• Oversee functional areas related to Diabetic Shoes and Billing.
• Collaborate with teams to ensure service level agreements.
• Provide excellent customer service and patient support.

Skills

Customer Service

Organizational Skills

Analytical Skills

Communication Skills

Leadership

Education

Bachelor's degree preferred

Associate's Degree with 4-5 years experience

Tools

Microsoft Office Suite

Job description

Why Us:

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You:

The Revenue Cycler Operations Manager - Remote, oversees multiple functional areas within RCM related to Diabetic Shoes, Cranial Benefits & Authorizations, Document Requesting, and Response to Billing Hold and CCO Tasks. Responsible for leading remote and local teams in these functional areas and providing excellent customer service and patient support.

Your Impact:

• Collaborate with Director, RCM Operations and other Managers on process improvement for consolidated RCM.
• Review daily and monthly performance metrics to ensure service level agreements are being met
• Oversee functional areas for Diabetic Shoes, Cranial Benefits & Authorizations, Document Request, and Response to Bill Holds & CCO tasks.
• Collaborate with clinics to ensure exceptional customer service and timely resolution of issues.
• Ensure staffing decisions and staff development actions support operational success

Minimum Qualifications:

• Bachelor level degree preferred or Associates Degree along with 4 to 5 years of supervisory experience in Revenue Cycle Management setting

Additional Success Factors:

• Ability to create a positive work environment and able to build and motivate teams
• Ability to manage multiple functions and activities; strong organizational skills
• Strong interpersonal, oral, and written communication skills
• Analytical skills; ability to assess an operation or process and identify improvement opportunities; able to develop and implement actions to drive improvement
• A self-starter; able to work with only broad operating guidance and direction
• Strong customer service / patient advocate skills
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

#LI-Remote

Pay range of $82,500 to $103,100 annual salary + annual bonus: up to 10% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

Our Investment In You:

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship.All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics.Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HRC