Revenue Cycle Informaticist I

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Children's Hospital of The King's Daughters in Norfolk, VA is seeking a Revenue Cycle Informaticist I to support workflow analysis, documentation, testing, and training for Epic revenue cycle workflows. You will collaborate with Revenue Cycle Operations, Information Services, Analytics, and end users to promote standardized processes and drive improvements.

The role emphasizes system implementation, stabilization, and operational readiness, with opportunities to contribute to go‑live activities,

Qualifications

• Bachelor's degree in a related field required.
• Experience with Epic revenue cycle workflows preferred.
• Experience in revenue cycle operations and workflow documentation preferred.
• Foundational knowledge of healthcare revenue cycle operations and informatics practices.

Responsibilities

• Supports assigned revenue cycle workflows, documentation, testing, training support, reporting review, issue tracking, user support, and post‑implementation follow‑up under guidance.
• Acts as liaison between Revenue Cycle Operations, Information Services, Analytics, Revenue Integrity, and end users to promote standardized workflows and adoption of approved processes.
• Assists with current‑state and future‑state workflow review; documents gaps, risks, inefficiencies, and opportunities for standardization or improvement with guidance.
• Participates in Epic implementation, upgrade, testing, go‑live, stabilization, and workflow improvement activities.
• Develops and maintains workflow documentation, business requirements, standard work, job aids, and end‑user education for assigned revenues cycle workflows.
• Monitors operational metrics, dashboards, work queue trends, and reporting outputs to support data‑driven decisions.

Skills

Workflow analysis

Documentation

Testing & validation

Training support

Reporting review

Issue tracking

User support

Operational readiness

Post-implementation follow-up

Epic revenue cycle workflows

Education

Bachelor's degree in Healthcare Administration/Health Informatics/Information Systems/Finance/Revenue Cycle

Tools

Epic

Job description

• This position may support one or more revenue cycle domains, including patient access/scheduling and registration, HIM and coding, hospital billing, or professional billing. The Informaticist I supports assigned revenue cycle workflows through workflow analysis and documentation, testing and validation, training support, reporting review, issue tracking, user support, operational readiness, and post-implementation follow-up under guidance. The role develops working knowledge of the assigned revenue cycle operation and its Epic workflows while contributing to implementation, stabilization, workflow adoption, and guided improvement. Candidates with hands‑on revenue cycle operational experience, Epic revenue cycle exposure, operational reporting, workflow documentation, training support, testing, or process‑improvement experience are encouraged to apply.

• GENERAL SUMMARY

• The Revenue Cycle Informaticist I supports revenue cycle informatics operations through workflow analysis, documentation, testing, training support, reporting review, user support, and issue tracking for assigned workflows. This role serves as a liaison between Revenue Cycle Operations, Information Services, Analytics, Revenue Integrity, application teams, operational leaders, vendors, and end users to support accurate, efficient, standardized revenue cycle workflows. The position contributes to system implementation, stabilization, operational readiness, workflow adoption, and guided improvement activities while developing working knowledge of revenue cycle operations and informatics practices. Reports to departmental leadership.

• ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports assigned revenue cycle workflows, documentation, testing, training support, reporting review, issue tracking, user support, operational readiness, and post‑implementation follow‑up under guidance.

• Serves as a liaison between Revenue Cycle Operations, Information Services, Analytics, Revenue Integrity, Epic application teams, operational leaders, vendors, and end users to promote standardized workflows and adoption of approved processes.

• Assists with current‑state and future‑state workflow review; documents gaps, risks, inefficiencies, downstream impacts, and opportunities for standardization or improvement with guidance.

• Participates in Epic implementation, upgrade, enhancement, testing, validation, go‑live, stabilization, user acceptance testing, defect tracking, and workflow improvement activities.

• Develops, maintains, or supports workflow documentation, business requirements, standard work, job aids, training materials, communication resources, and end‑user education for assigned revenue cycle workflows.

• Monitors, interprets, and communicates operational metrics, dashboards, work queue trends, issue patterns, key performance indicators, and reporting outputs to support data‑driven decision‑making and guided improvement discussions.

• Supports Epic revenue cycle workflows and related applications across assigned domains, with optimization activities performed under guidance.

• Performs all other duties as assigned.

• LICENSES AND/OR CERTIFICATIONS

• Required Licenses and/or Certifications

• Epic Certification training should be attended at the first available class, and certification/accreditation in the applicable module(s) must be current or obtained within 30 calendar days of completing training.

• MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Required Education and Experience

• Bachelor’s degree in Healthcare Administration, Health Informatics, Business, Information Systems, Finance, Revenue Cycle Management, or a related field required; equivalent combination of education and directly related experience may be considered.

• Preferred Education and Experience

• Prior exposure to healthcare revenue cycle operations, Epic revenue cycle workflows, operational reporting, workflow documentation, training support, testing, or process improvement preferred.

• Experience supporting scheduling, registration, financial clearance, coding, health information management, charge capture, billing, claims, denials, payment posting, patient billing, reporting, or related revenue cycle functions preferred.

• Required Knowledge, Skills and Abilities

• Foundational knowledge or ability to develop working knowledge of healthcare revenue cycle operations, including patient access, scheduling, registration, financial clearance, coding, health information management, charge capture, billing, claims, denials, payment posting, patient billing, reimbursement, and operational reporting.

• Foundational knowledge or ability to develop working knowledge of Epic revenue cycle workflows and related applications within assigned operational areas.

• Ability to support workflow review, documentation, testing, validation, training materials, communication resources, issue tracking, and end‑user support activities under guidance.

• Ability to identify, document, and elevate basic workflow issues, operational gaps, reporting concerns, user adoption barriers, and potential process improvement opportunities.

• Ability to translate operational information into clear workflow documentation, standard work, job aids, testing support materials, and guided improvement recommendations.

• Ability to review operational metrics, dashboards, workqueue trends, issue patterns, and reporting outputs with guidance to support data‑informed discussions.

• Ability to collaborate effectively with operational leaders, technical teams, vendors, subject matter experts, super users, and end users in support of assigned work.

• Ability to manage assigned tasks, meet deadlines, follow established priorities, communicate status updates, and elevate issues appropriately.

• Foundational understanding of change management, user adoption, governance, compliance, data integrity, risk mitigation, and process improvement principles.

• WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like.

• PHYSICAL REQUIREMENTS

• Click here to view physical requirements.