Revenue Cycle Informaticist III

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 110,000 - 140,000; Full time

Job summary

The Revenue Cycle Informaticist III at Children's Hospital of The King's Daughters leads complex revenue cycle optimization and Epic workflow initiatives across departments.

You will collaborate with Information Services, Analytics, Revenue Integrity, and operational leaders, guiding testing, governance, training readiness, and stakeholder education.

A minimum of five years in healthcare revenue cycle or Epic work is required, with proven project leadership and process-improvement experience.

Qualifications

• Bachelor’s degree in a related field required.
• 5+ years of healthcare revenue cycle and Epic experience required.
• Experience owning complex revenue cycle workflows preferred.

Responsibilities

• Lead complex revenue cycle workflows and Epic optimization initiatives.
• Serve as liaison across Revenue Cycle Operations, IS, Analytics, and vendors.
• Analyze current and future workflows to identify gaps and risks.
• Manage Epic implementation activities and testing readiness.
• Develop and maintain training materials and stakeholder education resources.
• Monitor metrics and dashboards to support data-driven decisions.

Skills

Revenue cycle

Epic workflow

Project leadership

Process improvement

Stakeholder education

Governance

Mentoring

Education

Bachelor's degree

Tools

Epic

Job description

This position may support one or more revenue cycle domains, including patient access/scheduling and registration, HIM and coding, hospital billing, or professional billing. The Informaticist III owns complex workflow domains or initiatives and serves as a subject matter expert, leading complex revenue cycle and Epic optimization, cross-functional initiatives, governance, operational reporting, testing/readiness, stakeholder education, user adoption, and continuous improvement with a high degree of independence. The role analyzes complex operational risks and downstream impacts, influences standards and prioritization, supports strategic planning, and mentors less experienced team members. Candidates should demonstrate advanced revenue cycle and Epic workflow knowledge and five or more years of progressively responsible, directly related experience in revenue cycle, Epic revenue cycle applications, informatics, implementation, workflow optimization, operational reporting, testing, training readiness, stakeholder education, governance, project leadership, or process improvement.

GENERAL SUMMARY

The Revenue Cycle Informaticist III serves as an advanced liaison and leads complex support for Revenue Cycle Operations, Information Services, Analytics, Revenue Integrity, operational leaders, vendors, governance groups, and end users. This role leads complex revenue cycle workflow optimization, Epic optimization, operational reporting, user adoption, governance, training readiness, stakeholder education, and continuous process improvement initiatives. The position owns complex workflow domains or initiatives, provides subject matter expertise, influences standards and prioritization, mentors less experienced team members, and supports strategic planning with a high degree of independence. Reports to departmental leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads complex revenue cycle workflows, cross-functional initiatives, governance activities, and enterprise-impacting optimization efforts with limited oversight.
• Serves as a liaison between Revenue Cycle Operations, Information Services, Analytics, Revenue Integrity, Epic application teams, operational leaders, vendors, and end users to promote standardized workflows and adoption of approved processes.
• Analyzes current-state and future-state workflows; identifies gaps, risks, inefficiencies, downstream impacts, and opportunities for standardization or optimization across revenue cycle functions.
• Leads or supports Epic implementation, upgrade, enhancement, testing, validation, go-live, stabilization, user acceptance testing, defect tracking, operational readiness, and post-implementation follow-up activities.
• Develops, maintains, reviews, or oversees workflow documentation, business requirements, standard work, job aids, training materials, stakeholder education resources, communication tools, training approach, content standards, readiness expectations, and adoption support plans for complex or cross-functional revenue cycle changes.
• Monitors, interprets, and communicates operational metrics, dashboards, workqueue trends, issue patterns, key performance indicators, and reporting outputs to support data-driven decision-making, operational readiness, performance monitoring, and management decision-making.
• Leads optimization and promotion of Epic revenue cycle workflows and related applications across assigned domains.
• Performs all other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

Required Licenses and/or Certifications

Epic Certification training should be attended at the first available class, and certification/accreditation in the applicable module(s) must be current or obtained within 30 calendar days of completing training.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Required Education and Experience

Bachelor’s degree in Healthcare Administration, Health Informatics, Business, Information Systems, Finance, Revenue Cycle Management, or a related field required; equivalent combination of education and directly related experience may be considered.

Five (5) or more years of progressively responsible, directly related healthcare revenue cycle, Epic revenue cycle application, informatics, implementation, workflow optimization, operational reporting, testing, training readiness, stakeholder education, governance, project leadership, or process improvement experience required.

Preferred Education and Experience

Experience owning complex healthcare revenue cycle workflows, operational domains, Epic revenue cycle workflows, operational reporting, workflow documentation, training strategy, testing, stakeholder readiness, governance support, or process improvement preferred.

Required Knowledge, Skills and Abilities

• Advanced working knowledge of healthcare revenue cycle operations, including patient access, scheduling, registration, financial clearance, coding, health information management, charge capture, billing, claims, denials, payment posting, patient billing, reimbursement, revenue integrity, and operational reporting.
• Advanced working knowledge of Epic revenue cycle workflows and related applications, with the ability to lead optimization, standardization, and adoption efforts across complex or cross-functional domains.
• Ability to own complex workflow domains or initiatives and provide subject matter expertise for revenue cycle workflow design, implementation, optimization, testing, training readiness, operational reporting, governance, and adoption support.
• Ability to analyze complex workflow issues, operational risks, downstream impacts, reporting trends, compliance considerations, user adoption barriers, and opportunities for standardization or performance improvement.
• Ability to translate complex operational requirements into workflow documentation, business requirements, testing strategies, training approaches, stakeholder education plans, communication plans, governance recommendations, and sustainable improvement strategies.
• Ability to interpret complex operational, financial, dashboard, workqueue, key performance indicator, and reporting data to identify trends, risks, gaps, and opportunities for revenue cycle improvement.
• Ability to lead cross-functional workstreams, facilitate stakeholder alignment, influence workflow standards and prioritization, support governance decision-making, and promote adoption of approved processes across revenue cycle operations.
• Ability to manage competing priorities, lead complex initiatives, coordinate stakeholders, communicate risks and recommendations, mentor Level I and Level II staff, and escalat...
• Advanced understanding of change management, user adoption, governance, compliance, data integrity, risk mitigation, and process improvement principles, with the ability to apply these concepts to complex or enterprise-impacting initiatives.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust, temperature and the like.

PHYSICAL REQUIREMENTS

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