Revenue Cycle Systems Analyst

WVU Medicine; Oregon; Hybrid; USD 85,000 - 105,000; Full time

Job summary

SYSTEM West Virginia University Health System seeks an IT specialist focused on Revenue Cycle software. You will support Epic, Tableau, and clearinghouse applications, manage builds, and lead data-driven improvements across the revenue cycle.

The role involves testing, documentation, automation initiatives, and collaboration with IT and vendors to ensure reliable operations and optimal workflows.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration or related discipline with 2 years' experience revenue cycle applications or
• High school diploma with 6 years' experience revenue cycle software applications
• Proficiency in Epic Resolute or similar module is preferred

Responsibilities

• Supports revenue cycle department applications (Epic, Tableau, Clearinghouse, etc) and maintains an understanding for supported applications
• Participates in monitoring and correcting system errors as assigned
• Knowledge of existing and optimal user workflows; analyzes and revises complex workflows
• Develops and maintains department databases and reports to assist in research and issue resolution
• Oversees system configurations and design options for maintenance or project decisions
• Prepares test scripts and participates in testing; documents issues and requests
• Independently imports and exports data
• Identifies automation opportunities and leads robotic process automation design and testing
• Acts as primary contact to IT, external vendors and help desk
• Participates in testing software upgrades for optimal functionality
• Documents issues per policy and requests
• Participates in vendor package builds/upgrades and enhancements
• Leads revenue cycle projects and escalates issues as needed
• Troubleshoots and isolates issues in department applications; helpdesk work is non-exempt
• Monitors application performance and makes improvement recommendations
• Works with IT to ensure timely data processing and prioritization of work
• Monitors system performance and efficiency
• Documents system specifications, configurations, and user guides
• Monitors automations in production
• Monitors efficiency metrics for design optimization

Skills

Communication skills

Confidentiality

Independent work

Teamwork

Prioritization

Education

Bachelor's Degree in Business Administration or Healthcare Administration

High school Diploma or Equivalent

Tools

Epic Resolute

Tableau

Job description

Welcome! We're excited you're considering an opportunity with us!

This position is the primary contact for information technology issues related to software applications used by Revenue Cycle. This position is responsible for first level support of revenue cycle software and applications, including but not limited to implementation and testing. Creates and manages system build, supports on-going computer-based research, system defects and enhancement requests, generates reports and participates in process improvement initiatives. This position works independently on large-scale data processing projects, acting as a project leader, performing system and business analysis, developing system designs, and overseeing system development and implementation. Responsible for monitoring and maintaining daily operations activities of the revenue cycle systems and applications.

MINIMUM QUALIFICATIONS :

EDUCATION, CERTIFICATION, EXPERIENCE, AND/OR LICENSURE:

• 1. Bachelor's Degree Business Administration, Healthcare Administration or related discipline AND Two (2) years' experience revenue cycle applications OR ;
• High school Diploma or Equivalent AND Six (6) years' experience revenue cycle software applications.

PREFERRED QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• 1. Proficiency in Epic Resolute or similar module

EXPERIENCE:

• 1. Two (2) years' experience hospital billing, revenue cycle reporting.

CORE DUTIES AND RESPONSIBILITIES:

• 1. Supports revenue cycle department applications (Epic, Tableau, Clearinghouse, etc) and maintains an understanding for supported applications
• 2. Participates in monitoring and correcting system errors as assigned.
• 3. Knowledge of the existing and optimal user workflows. Uses analytical methods to analyze and revise existing systems and complex workflows.
• 4. Develops, maintains and manages department related databases and reports as needed to assist in research and resolution of issues.
• 5. Independently oversees system configurations and design options to make appropriate recommendations for system maintenance or project decision.
• 6. Prepares test scripts and participates in testing. Completes proper documentation of issues and requests
• 7. Independently imports and exports data.
• 8. Identifies automation opportunities and leads robotic process automation requirements design and testing.
• 9. Acts as the primary contact and conduit to Information Technology, external vendors and the IT Help Desk.
• 10. Participates in testing of all software upgrades to ensure optimal functionality.
• 11. Completes proper documentation of issues and request as per the policy
• 12. Participates in the build and assessment of vendor application packages for upgrades and enhancements.
• 13. Leads revenue cycle projects as assigned and escalates issues as needed.
• 14. Troubleshoots and isolates issues with department specific applications. Troubleshooting or helpdesk work is non-exempt.
• 15. Monitors application performance and makes recommendations for improvement.
• 16. Works with Information Technology to assure accurate and timely processing of data and prioritization of project work and incident or enhancement requests.
• 17. Monitors system performance and metrics to ensure maximum efficiency.
• 18. Documents system specifications, configurations, and user guides
• 19. Monitoring automations that have been configured and released into production
• 20. Monitors efficiency metrics to ensure optimal process design or identify possible enhancements for optimization

PHYSICAL REQUIREMENTS:

• 1. Ability to sit for extended periods of time.
• 2. Intermittent physical exertion is required to shift, push/pull approximately 25-80 pounds.
• 3. Visual acuity must be within normal range.
• 4. Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment.

WORKING ENVIRONMENT:

• This work environment is a standard office environment.

SKILLS AND ABILITIES:

• 1. Possess good oral and written communication skills.
• 2. Working knowledge of computers.
• 3. Ability to handle and maintain confidential information.
• 4. Ability to work independently or cooperatively as a team member.
• 5. Ability to adapt to various workloads and assignments
• 6. Ability to understand written and oral communication.
• 7. Ability to prioritize tasks.

Additional Job Description:

• Scheduled Weekly Hours: 40
• Shift:
• Exempt/Non-Exempt: United States of America (Exempt)
• Company: SYSTEM West Virginia University Health System
• Cost Center: 667 SYSTEM Revenue Cycle Integration