Revenue Cycle Informaticist II

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

Children’s Hospital of The King’s Daughters is seeking an experienced Revenue Cycle Informaticist II to own assigned workflows, analyze operations, optimize Epic revenue cycle applications, and support testing, training, and governance. This role acts as a liaison among Revenue Cycle Operations, IS, Analytics, and end users to standardize and improve workflows.

Applicants should have 2–5 years in healthcare revenue cycle, informatics, or related fields, with strong knowledge of Epic systems and

Qualifications

• Bachelor’s degree in Healthcare Administration, Health Informatics, Business, Information Systems, Finance, Revenue Cycle Management, or a related field required; equivalent combination of education and directly related experience may be considered.
• 2–5 years of directly related healthcare revenue cycle, Epic revenue cycle, informatics, workflow optimization, reporting, training, testing, project coordination, or process improvement experience required.
• Experience independently supporting multiple revenue cycle workflows and Epic revenue cycle workflows preferred.

Responsibilities

• Independently coordinates assigned revenue cycle workflows, documentation, testing, reporting, issue resolution, training readiness, user support, and post-implementation follow-up with general oversight.
• Serves as a liaison between Revenue Cycle Operations, Information Services, Analytics, Revenue Integrity, Epic teams, and end users to promote standardized workflows.
• Analyzes current-state and future-state workflows; identifies gaps, risks, inefficiencies, and opportunities for standardization.
• Leads defined workstream tasks and supports Epic implementation, upgrade, testing, go-live, and workflow improvement activities.
• Develops and maintains workflow documentation, business requirements, training materials, and end-user education for assigned workflows.
• Monitors operational metrics, dashboards, workqueue trends, issue patterns, and KPIs to support data-driven decisions.
• Optimizes and promotes adoption of Epic revenue cycle workflows across assigned domains.
• Performs other duties as assigned.

Skills

Revenue cycle operations

Epic revenue cycle

Informatics

Workflow optimization

Reporting and analytics

Education

Bachelor’s degree in Healthcare Administration / Health Informatics / related field

Tools

Epic revenue cycle applications

Job description

This position may support one or more revenue cycle domains, including patient access/scheduling and registration, HIM and coding, hospital billing, or professional billing. The Informaticist II independently supports assigned workflows with general oversight, including workflow analysis, Epic optimization, operational reporting, testing and validation, training readiness, user support, stakeholder coordination, governance participation, and continuous improvement. The role analyzes moderately complex issues, identifies downstream impacts and opportunities for standardization or optimization, leads defined workstream tasks, and promotes adoption of approved Epic revenue cycle workflows. Candidates should bring working knowledge of relevant revenue cycle operations and two to five years of directly related experience in healthcare revenue cycle, Epic revenue cycle applications, informatics, implementation, workflow optimization, reporting, training, testing, project coordination, or process improvement.

GENERAL SUMMARY

The Revenue Cycle Informaticist II independently supports revenue cycle informatics operations through assigned workflow ownership, workflow analysis, Epic optimization, operational reporting, testing, training readiness, user support, stakeholder coordination, governance participation, and continuous improvement initiatives. This role serves as an experienced liaison between Revenue Cycle Operations, Information Services, Analytics, Revenue Integrity, Epic application teams, operational leaders, vendors, and end users to support accurate, efficient, standardized revenue cycle workflows. The position analyzes moderately complex issues, recommends practical improvement opportunities, coordinates stakeholder activities, leads defined workstream tasks, and contributes to cross-functional initiatives with general oversight. Reports to departmental leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Independently coordinates assigned revenue cycle workflows, operational areas, documentation, testing, reporting, issue resolution, training readiness, user support, operational readiness, and post-implementation follow-up with general oversight.
• Serves as a liaison between Revenue Cycle Operations, Information Services, Analytics, Revenue Integrity, Epic application teams, operational leaders, vendors, and end users to promote standardized workflows and adoption of approved processes.
• Analyzes current-state and future-state workflows; identifies gaps, risks, inefficiencies, downstream impacts, and opportunities for standardization or optimization across assigned revenue cycle functions.
• Leads defined workstream tasks and supports Epic implementation, upgrade, enhancement, testing, validation, go-live, stabilization, user acceptance testing, defect tracking, and workflow improvement activities.
• Develops, maintains, updates, or coordinates workflow documentation, business requirements, standard work, job aids, training materials, workflow education resources, communication tools, and end-user education for assigned revenue cycle workflows.
• Monitors, interprets, and communicates operational metrics, dashboards, workqueue trends, issue patterns, key performance indicators, and reporting outputs to support data-driven decision-making, operational readiness, performance monitoring, and improvement discussions.
• Optimizes and promotes adoption of Epic revenue cycle workflows and related applications across assigned domains.
• Performs all other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

Required Licenses and/or Certifications

Epic Certification training should be attended at the first available class, and certification/accreditation in the applicable module(s) must be current or obtained within 30 calendar days of completing training.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Required Education and Experience

Bachelor’s degree in Healthcare Administration, Health Informatics, Business, Information Systems, Finance, Revenue Cycle Management, or a related field required; equivalent combination of education and directly related experience may be considered.

Two (2) to five (5) years of directly related healthcare revenue cycle, Epic revenue cycle application, informatics, implementation, workflow optimization, reporting, training, testing, project coordination, or process improvement experience required.

Preferred Education and Experience

Prior experience independently supporting multiple healthcare revenue cycle workflows, Epic revenue cycle workflows, operational reporting, workflow documentation, training readiness, testing, stakeholder coordination, or process improvement preferred.

Required Knowledge, Skills and Abilities

• Working knowledge of healthcare revenue cycle operations, including patient access, scheduling, registration, financial clearance, coding, health information management, charge capture, billing, claims, denials, payment posting, patient billing, reimbursement, and operational reporting.
• Working knowledge of Epic revenue cycle workflows and related applications, with the ability to support optimization and adoption within assigned domains.
• Ability to independently support assigned revenue cycle workflows, operational areas, documentation, testing, validation, training readiness, user support, operational readiness, and post-implementation follow-up with general oversight.
• Ability to analyze moderately complex workflow issues, operational gaps, downstream impacts, reporting trends, user adoption barriers, and process improvement opportunities.
• Ability to translate operational requirements into workflow documentation, business requirements, testing needs, training materials, communication plans, governance recommendations, and actionable improvement strategies.
• Ability to interpret operational metrics, dashboards, workqueue trends, issue patterns, key performance indicators, and reporting outputs to support performance monitoring and improvement discussions.
• Ability to coordinate stakeholders, facilitate discussions, support governance activities, lead defined workstream tasks, and promote standardized workflows across assigned revenue cycle functions.
• Ability to manage multiple priorities, coordinate timelines, support cross-functional initiatives, communicate risks and decisions, and elevate issues appropriately.
• Understanding of change management, user adoption, governance, compliance, data integrity, risk mitigation, and process improvement principles, with the ability to apply these concepts to assigned initiatives.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust, temperature and the like.

PHYSICAL REQUIREMENTS

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