Revenue Cycle Financial Counselor I

Saint Francis Hospital, Inc.; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Saint Francis Health System is seeking a Revenue Cycle Financial Counselor I to assist patients with payment solutions and program eligibility. You will verify benefits, explain charges, and help patients access charity options while upholding patient privacy and hospital standards.

Define payment plans, coordinate with departments, and maintain accurate records in a fast-paced hospital setting. Excellent communication and teamwork are essential.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Knowledge of healthcare or insurance terminology helpful.
• Strong communication and problem-solving skills.

Responsibilities

• Interviews/counsels patients by phone, in-house or walk-in and reviews demographic and financial data to secure payment.
• Identifies programs like T19, Victims of Crime Benefits and Charity Care.
• Verifies insurance and benefits with patients, employers, insurers and agencies.
• Completes required forms for patient visits and inquiries.
• Provides price quotes, determines liability and negotiates payment plans.
• Sets up payment arrangements and collects deposits, co-pays or deductibles.
• Follows policies and maintains confidentiality and compliance.
• Assists patients with billing problems with the Patient Accounting Department.
• Acts as a resource for patient financial questions and referrals.
• Manages all aspects of patient assistance programs.

Skills

Microsoft 365

Office equipment

Healthcare terminology

Communication skills

Interpersonal skills

Financial analysis

Organizational skills

Teamwork

Multitasking

Education

High school diploma or GED

Job description

Full Time Days Monday-Friday 8:00am-4:30pm

Job Summary

The Revenue Cycle Financial Counselor I ensures timely assistance of all patients, creating a positive impression and maintaining good customer principles for each patient, family member, visitor or staff. This role is carried out in a manner that promotes the team's concept and reflects the goals, values, mission and philosophy of Saint Francis Health System.

Education

• Minimum Education: High school diploma or GED.

Licensure, Registration and/or Certification

• None.

Work Experience

• Minimum 2 years customer service experience or 1 year related experience in health insurance field, preferred.

Knowledge, Skills and Abilities

• Knowledge of Microsoft 365 and other applicable software.
• Knowledge of all general office equipment.
• Basic understanding of healthcare and insurance terminology.
• Excellent communication skills, both written and verbal that present clear and concise information.
• Effective interpersonal and customer service skills.
• Strong financial, analytical, and decision‑making skills.
• Excellent organizational skills.
• Strong ability to work in a team and hospital environment.
• Ability to work independently and collaboratively in a fast‑paced environment, managing multiple priorities with competing deadlines.
• Sound ability to maintain professional and courteous and demonstrate flexibility and adaptability in a dynamic work environment.

Essential Functions and Responsibilities

• Interviews/counsels patients either by telephone, in-house or as they walk-in and reviews all demographic and financial data necessary in an effort to secure payment for services provided.
• Assists patients in determining if they may qualify for programs like T19, Victims of Crime Benefits and Charity Care.
• Verifies insurance and other benefits with patients, patient employers, insurance companies or other agencies.
• Gets appropriate forms completed for the patient’s visit (ex. Accident forms, Managed Service Provider forms).
• Provides price quotes as needed, determines the patient’s liability and negotiates payment of the liability.
• Sets up payment arrangements and collects deposits, co‑payments or deductibles in accordance with the SFHS collection policy.
• Complies with departmental and hospital policies and procedures, safety, environmental and infection control standards, confidentiality and all laws to which the hospital is subject.
• Assists patients with billing problems in conjunction with the Patient Accounting Department.
• Acts as a resource within the hospital for patient financial complaints or inquiries, either by responding directly or referring the inquiry to an appropriate source for solution.
• Manages all aspects of patient assistance program.

Decision Making

• Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships

• Works directly with patients and/or customers.
• Works with internal and/or external customers via telephone or face to face interaction.
• Works with other healthcare professionals and staff.

Special Job Dimensions

• None.

Supplemental Information

• This document generally describes the essential functions of the job and the physical demands required to perform the job.
• This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Location

• Admitting - Yale Campus Location: Tulsa, Oklahoma 74133

Equal Opportunity Employment

• EOE Protected Veterans/Disability

Company Overview

• Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma.
• We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians.
• The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation.
• Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.