Revenue Cycle Financial Counselor I

Saint Francis Health System; Tulsa (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

Saint Francis Health System is seeking a Revenue Cycle Financial Counselor I for the South Campus in Tulsa, OK. The role focuses on interviewing patients, verifying insurance, explaining programs like charity care, and establishing payment arrangements to secure payment for services.

The position supports a fast-paced hospital environment with strong emphasis on customer service, accuracy, and teamwork. Requires a high school diploma or GED and at least 2 years of customer service experience

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience or 1 year in health insurance preferred.
• Knowledge of Microsoft 365 and general office equipment.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer service abilities.
• Ability to work in a fast-paced hospital environment; team-oriented.

Responsibilities

• Counsels/interviews patients by phone, in-person, or walk-ins to collect demographic and financial data.
• Assists patients in determining eligibility for programs like charity care and benefits.
• Verifies insurance and benefits with patients and employers.
• Completes forms required for patient visits (e.g., accident forms, MSP forms).
• Provides price quotes and determines patient liability; negotiates payment arrangements.
• Sets up deposits, co-payments, and deductibles per policy.
• Maintains compliance with policies and confidentiality; adheres to safety and infection control standards.
• Assists with billing problems in collaboration with Patient Accounting; handles financial inquiries within the hospital.

Skills

Customer service

Microsoft 365

Communication skills

Interpersonal skills

Organizational skills

Teamwork

Adaptability

Independent work

Healthcare terminology

Education

High school diploma or GED

Tools

General office equipment

Job description

Revenue Cycle Financial Counselor I# Careers## Revenue Cycle Financial Counselor IApply: South Campus - Hospital: Full time: Posted Today: JR33179**Current Saint Francis Employees - Please click** **HERE** **to login and apply.**Full TimeDays**Monday-Friday****8:00am-4:30pm**Job Summary: The Revenue Cycle Financial Counselor I ensures timely assistance of all patients, creating a positive impression and maintaining good customer principles for each patient, family member, visitor or staff. This role is carried out in a manner that promotes the team's concept and reflects the goals, values, mission and philosophy of Saint Francis Health System. Minimum Education: High school diploma or GED.Licensure, Registration and/or Certification: None.Work Experience: Minimum 2 years customer service experience or 1 year related experience in health insurance field, preferred.Knowledge, Skills and Abilities: Knowledge of Microsoft 365 and other applicable software. Knowledge of all general office equipment. Basic understanding of healthcare and insurance terminology. Excellent communication skills, both written and verbal that present clear and concise information. Effective interpersonal and customer service skills. Strong financial, analytical, and decision-making skills. Excellent organizational skills. Strong ability to work in a team and hospital environment. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities with competing deadlines. Sound ability to maintain professional and courteous and demonstrate flexibility and adaptability in adynamic work environment.Essential Functions and Responsibilities: Interviews/counsels patients either by telephone, in-house or as they walk-in and reviews all demographic and financial data necessary in an effort to secure payment for services provided. Assists patients in determining if they may qualify for programs like T19, Victims of Crime Benefits and Charity Care. Verifies insurance and other benefits with patients, patient employers, insurance companies or other agencies. Gets appropriate forms completed for the patient’s visit (ex. Accident forms, Managed Service Provider forms). Provides price quotes as needed, determines the patient’s liability and negotiates payment of the liability. Sets up payment arrangements and collects deposits, co-payments or deductibles in accordance with the SFHS collection policy. Complies with departmental and hospital policies and procedures, safety, environmental and infection control standards, confidentiality and all laws to which the hospital is subject. Assists patients with billing problems in conjunction with the Patient Accounting Department. Acts as a resource within the hospital for patient financial complaints or inquiries, either by responding directly or referring the inquiry to an appropriate source for solution. Manages all aspects of patient assistance program. Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.Special Job Dimensions: None.Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.Admitting - Yale CampusLocation:Tulsa, Oklahoma 74133**EOE Protected Veterans/Disability**