Revenue Cycle Financial Counselor

UVA Health; Virginia; On-site; USD 24,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Generous Paid Time Off

Retirement Savings

Disability Insurance (short-term and长期

Health Savings Plans and Flexible Sp​e

Certification and Education Support

Job summary

UVA Health is seeking a Financial Counselor to assist patients with financial assistance applications and eligibility determinations, guiding them through available programs and resources. The role emphasizes empathy, strong communication, and attention to detail within a fast-paced healthcare setting.

This onsite position focuses on revenue cycle operations, patient advocacy, and ensuring accurate processing of applications while maintaining high-quality standards.

Qualifications

• High School diploma or equivalent required. Bachelor’s Degree preferred.
• 4 years relevant experience in customer service and extensive use of desktop computers and applications.
• Licensure: None

Responsibilities

• Meet with patients to assist with financial assistance applications and eligibility determination.
• Guide patients through available financial assistance programs and resources.
• Process applications accurately and efficiently while maintaining quality standards.
• Manage assigned work queues and account follow-up activities.
• Answer incoming calls and respond to patient inquiries with professionalism and empathy.
• Support revenue cycle processes that contribute to appropriate reimbursement and account resolution.
• Maintain productivity and quality standards while navigating evolving workflows and processes.
• Partner with team members to promote a positive patient experience and successful outcomes.

Skills

Customer service

Communication

Empathy

Attention to detail

Multitasking

Education

High School diploma or equivalent

Bachelor’s Degree preferred

Job description

Helping patients navigate healthcare costs can be one of the most meaningful ways to impact their overall care experience. As a Financial Counselor, you will serve as a trusted resource for patients and families, providing guidance, support, and access to financial assistance programs that help remove barriers to care.

This role combines patient advocacy, financial counseling, and revenue cycle expertise in a position that directly contributes to both patient satisfaction and operational success. You'll join a collaborative team dedicated to making the financial side of healthcare easier to understand while helping patients access the resources they need.

The Role

As a Financial Counselor, you will play a key role in assisting patients through the financial assistance and eligibility process while supporting important revenue cycle operations. This is a highly visible position that requires compassion, strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Key Responsibilities Include

• Meet with patients to assist with financial assistance applications and eligibility determination.
• Guide patients through available financial assistance programs and resources.
• Process applications accurately and efficiently while maintaining quality standards.
• Manage assigned work queues and account follow-up activities.
• Answer incoming calls and respond to patient inquiries with professionalism and empathy.
• Support revenue cycle processes that contribute to appropriate reimbursement and account resolution.
• Maintain productivity and quality standards while navigating evolving workflows and processes.
• Partner with team members to promote a positive patient experience and successful outcomes.

Success in this role comes from building strong patient relationships, demonstrating empathy during challenging situations, and becoming a trusted expert in financial assistance programs and processes.

Why UVA Health

UVA Health is one of the nation's leading academic health systems, recognized for its commitment to exceptional patient care, innovation, education, and clinical excellence. Employees are empowered to make meaningful contributions while working in an environment that values collaboration, continuous improvement, and professional development.

This opportunity offers the chance to join a supportive and welcoming team culture where leadership is accessible, invested in employee success, and committed to creating a positive work environment. Team members benefit from individualized training, an open-door management style, and a strong sense of purpose in helping patients receive the care and support they need.

Highlights Of This Opportunity Include

• Meaningful, mission-driven work that directly impacts patients and families.
• Set schedule with no weekends.
• Fully onsite role with strong team collaboration and support.
• Approachable leadership team with an open-door management philosophy.
• Diverse and welcoming work environment.
• Personalized training designed to support individual learning styles and long-term success.
• Opportunity to build expertise in patient financial services, eligibility determination, and revenue cycle operations.
• A role where compassion, service, and problem-solving make a tangible difference every day.

Why People Love Living in Charlottesville

Nestled in the foothills of the Blue Ridge Mountains, Charlottesville offers an exceptional quality of life with the perfect balance of career opportunity and personal fulfillment. Residents enjoy easy access to hiking, biking, wineries, and outdoor recreation, along with a vibrant downtown featuring locally owned restaurants, arts, music, and cultural events. The area is known for its strong sense of community, outstanding educational opportunities, and welcoming atmosphere. For healthcare professionals and families alike, Charlottesville provides an ideal setting to build a rewarding career while enjoying one of Virginia's most desirable places to live.

Minimum Requirements

Education: High School or equivalent required. Bachelor’s Degree preferred.

Experience: 4 years relevant experience in customer service and extensive use of desktop computers and applications.

Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. Patient facing and seated most of the day.

The pay range for this role is $17.66 - $35.32 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Retirement Savings
• Long-term and Short-term Disability
• Health Saving Plans, and Flexible Spending Accounts
• Certification and Education Support

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.