Patient Access Coordinator - UVA Emergency Department

UVA Health System; Charlottesville (VA); On-site; USD 27,000 - 47,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Generous Paid Time Off

Retirement Savings

Disability Coverage

Health Savings Plans & FSAs

Certification & Education Support

Job summary

UVA Health System is seeking a Patient Access Coordinator to ensure a seamless registration experience and guide patients through financial resources with accuracy. The role centers on registration, insurance verification, and patient access across outpatient areas.

This fast-paced, patient-facing position requires strong communication, flexibility, and a commitment to high-quality service for diverse patients.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of directly relevant experience required.
• Licensure: None.

Responsibilities

• Welcoming patients and completing registration and check-in processes.
• Verifying demographic information, insurance coverage, and required documentation.
• Collecting patient signatures and ensuring registration records are complete and accurate.
• Assisting patients with financial assistance resources and helping eligible individuals navigate application processes.
• Supporting scheduled appointments as well as walk-in services including laboratory visits, imaging, EKGs, and other outpatient services.
• Responding to departmental communications, workflow updates, and system changes.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Education

High School Diploma or equivalent

Job description

Every patient journey begins with a welcoming, knowledgeable professional who can create confidence from the very first interaction. As a Patient Access Coordinator, you will play a vital role in ensuring patients receive a seamless registration experience while helping them navigate healthcare services and financial resources with care and accuracy.

The Role

As a Patient Access Coordinator, you will be at the center of the patient experience, serving as a trusted resource for registration, insurance verification, and patient access services across several outpatient areas.

This is a fast-paced, patient-facing role that requires strong communication skills, flexibility, and a commitment to accuracy.

An average day may include:

• Welcoming patients and completing registration and check-in processes.
• Verifying demographic information, insurance coverage, and required documentation.
• Collecting patient signatures and ensuring registration records are complete and accurate.
• Assisting patients with financial assistance resources and helping eligible individuals navigate application processes.
• Supporting scheduled appointments as well as walk-in services including laboratory visits, imaging, EKGs, and other outpatient services.
• Responding to departmental communications, workflow updates, and system changes.

This role is ideal for professionals who enjoy variety in their work, thrive in an environment where no two days are exactly alike, and take pride in delivering exceptional service to patients from diverse backgrounds.

Why UVA Health

UVA Health is one of the region's leading healthcare systems, combining the strength of an academic health system with a commitment to compassionate, patient-centered care. Team members are empowered to grow professionally while making a meaningful impact on the communities they serve.

Beyond the immediate role, you'll gain broad Patient Access experience across multiple departments, helping you develop skills that can open doors to future growth throughout the organization. The team's collaborative culture values adaptability, continuous learning, and a willingness to support one another in delivering an exceptional patient experience.

MINIMUM REQUIREMENTS:

• Education: High School Graduate or Equivalent required.
• Experience: 2+ years of directly relevant experience required.
• Licensure: None.

PHYSICAL DEMANDS:

• Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.

The pay range for this role is $19.50 - $33.94 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Retirement Savings
• Long-term and Short-term Disability
• Health Saving Plans, and Flexible Spending Accounts
• Certification and Education Support

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.